Betking Casino - Račun igrača je zatvoren.

First, they checked my documents for almost a day, and then the ban, like many accounts play from my ip. Perhaps the reason is open wi fi. But this is not reasonable

Сначала почти сутки проверяли мои документы, а потом бан, типа из моего ip играют много аккаунтов. Возможно причина в открытом wi fi. Но это не разумно

Dear KATERINCHUK,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order for me to be able to help you with this case, could you please be more specific? Did you try to communicate this issue to the casino? Did they give you any valid reason for closing your account? Could you please send me any relevant communication between you and the casino? My email address is kristina.s@casino.guru.

I believe, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear KATERINCHUK,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.