BetNjet Casino - Zahtev igrača za samoisključenje se ignoriše.

hello

i asked them on 14/05 to block the casino because i'm addicted and they don't answer or block and the chat support just says to send an email and to this day they don't answer. I email them every day, can you help me file a complaint with the regulator?

hello

pedi dia 14/05 para bloquearem o casino porque estou viciado e eles não respondem nem bloqueiam e o suporte no chat diz apenas para mandar email e até hoje não responde. Todos os dias mando email podem ajudar me a fazer queixa no regulador?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear 619619111,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the full, uncropped account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika