BetRebels Casino - Igrački nalog je nepravedno zatvoren.

Hey! My account was unfairly closed by BetRebels and they locked me out of my account with 1344€. After a good while of making bets on their platform I was asked for bank statements etc. When the process was complete my account was shut down and all I got was vague message about the terms that I have not broken. In a dispute with eCOGRA they cited completely unrelated mobilepay loans to friends as a reason for the account closure, the dispute with eCOGRA was closed as I was only given 7 days to answer after I got a response after 3 whole months. I can proof that these were indeed unrelated loans and not in any way related to my actions on the site.

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Dear Player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello! Gaming focused on sports betting.

I passed verification before I lost access to the account.

I collected these winnings without a bonus.

Hei! Pelaaminen keskittyi urheiluvedonlyöntiin.

Läpäisin vahvistuksen ennen kuin menetin tilin käyttöoikeuden.

Keräsin nämä voittoni ilman bonusta.

Here's my response in English, I got confused by the automatically translated message:

Hi! My gambling was focused on sports betting.

I completed the verification process before I lost access to my account.

I earned these winnings without using any bonuses.

Thank you for your reply. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.