BetRebels Casino - Zahtev igrača za povlačenje je odložen.

BetRebels is effectively requiring me to provide impossible documentation in order to withdraw my winnings. They have asked me to upload account statements from HitBTC, Coinbase, Crypto.com, and Binance, even though I do not use any of these exchanges and therefore cannot provide such statements.

This request was made in their email titled "Action Required: Source of Funds Verification."

__________

Hi XXXXXX,

I hope you are doing well.

Upon reviewing your account, we noted activity involving specific cryptocurrency wallets. In accordance with Anti-Money Laundering (AML) regulations, we are required to verify the source of these incoming funds.

Therefore, we kindly ask you to provide an explanation as well as official documentation for the following funding sources:

Deposit Address 1: XXXXXX

Source 1: XXXXXX (HITBTC)

Source 2: XXXXXX (Chainflip)

Deposit Address 2: XXXXXX(Note: Funds from this address were forwarded to another deposit destination: XXXXXX- HITBTC)

Source 1: XXXXXX (Funded from Binance)

Source 2: XXXXXX (Funded from Crypto.com)

Source 3: XXXXXX (Funded from Coinbase)

Source 4: XXXXXX (Funded from Coinbase)

Now that we have confirmed the inflow of these funds, we require you to submit official deposit and withdrawal history statements in PDF format from each of the respective exchanges mentioned above.

HitBTC

Coinbase

Crypto com

Binance

These documents must cover a one-year period (dating back to June 25, 2025) and clearly display the specific transactions associated with the addresses listed.

Thank you for your prompt cooperation in this compliance matter.

Best regards,

Betrebels

I would respectfully ask Casino Guru to provide its opinion on this dispute. In my view, BetRebels appears to be avoiding payment by imposing impossible, arbitrary, and unsupported verification requirements.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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If anything seems suspicious, contact us directly.

Stay safe.

Dear tmstms,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your winnings from BetRebels. To better understand your situation, I would like to ask you a few questions:

• What were the specific cryptocurrencies you used to fund your account at BetRebels?
• What payment method did you use to fund your casino account?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? Please include the email titled "Action Required: Source of Funds Verification."

Your cooperation in providing these details will help us investigate and work towards a resolution. It is essential for us to gather as much information as possible in order to effectively mediate your case with BetRebels.

Thank you in advance for your reply.

Best regards,

Jean

I just sent this email to  jean.s@casino.guru together with the forwarded email from BetRebels:

Hello Jean,

Please find BetRebels’ request forwarded below.

Please note that, regarding my withdrawal, nothing would have happened unless I had specifically followed up and asked about it.

To me, this appears to be an attempt to avoid payment, as the request is so unreasonable. Without first clarifying the matter with me, they wrote as if I use the following exchanges:

HitBTC

Coinbase

Crypto.com

Binance

Furthermore, no professional, trustworthy, honest, and serious gaming site would ask for documents that "must cover a one-year period dating back to June 25, 2025," unless this involved an improper attempt to collect excessive personal data, or simply an unreasonable and oppressive demand for irrelevant information.

....

I deposited using crypto and Neteller.

I do not currently remember, off the top of my head, exactly which cryptocurrencies I used in total, but Solana must have been one of them, as I have used it more recently.

I would need to review my records more carefully to confirm the exact cryptocurrencies used.

I continued attempts to contact BetRebels today:

Thank you for the additional information.

I understand why you find the casino's request confusing, especially if you have never held accounts with the exchanges it identified. However, requests to verify the source of cryptocurrency funds are a standard part of AML procedures, and the casino may rely on blockchain analysis to determine where deposited funds appear to have originated.

Before concluding that the request is impossible to fulfill, I encourage you to review the transaction history of the wallet(s) from which you made the two cryptocurrency deposits. It may help clarify how the funds reached your wallet and whether they passed through any intermediary services before being deposited at the casino.

If you have never used the exchanges mentioned by the casino, please inform them of this explicitly and provide any alternative evidence available, such as your wallet transaction history or other documentation demonstrating the actual origin and movement of the funds. A clear explanation of how you acquired the cryptocurrency may allow the casino to reassess what documentation is appropriate in your case.

Once you have done so and the casino has had an opportunity to review your explanation, we will be in a better position to assess whether any remaining verification requests are reasonable and proportionate under the circumstances.