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My payout and balance were withheld and deleted. Simply fraud.

Meine Auszahlung und Guthaben wurden einbehalten und gelöscht. Einfach nur Betrug

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate these winnings with or without a bonus?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
• Have you contacted customer support to ask about the reason why your winnings were confiscated? If so, what reply did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika