Betwarts Casino - Igrač se suočava sa smanjenim stanjem nakon bonus opklade.

I deposited funds at Betwards Casino, and this isn't my first time depositing and withdrawing there. Today I received a 150% bonus, wagered it, and then on the last spin after completing the wagering requirements, my balance was canceled. The bonus itself didn't mention a maximum win limit, so I contacted customer support via chat to ask what was going on. They told me there was a maximum win of €213, calculated based on the free spins. However, I never used these free spins. They're still in my account but not activated. Please help me.

Ich habe beim betwards Casino eingezahlt und das ist nicht das erste Mal, dass ich dort ein und ausgezahlt habe. Heute habe ich ein 150% Bonus bekommen diesen umgesetzt und im letzten Spin nach dem umsetzen war mein Guthaben storniert. Auf dem Bonus selbst war keine maximal Gewinn Begrenzung hat sich in den Chat gegangen bin und gefragt habe was los ist, sagten Sie mir Das ein maximal Gewinn von 213€ vorliegt Auf den Freispiele gerechnet wird Diese Freispiele hab ich aber nie gespielt. Sie sind noch in meinem Account und nicht aktiviert. Bitte helfen Sie mir.

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Dear czemke458458,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you currently have €213 in your casino account?
• Can you confirm that the bonus included 70 free spins, which you have not yet utilized?
• What amount did you deposit to activate the bonus?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

That's right, my balance is €213.75. I deposited €95 with a 150% bonus.

I haven't activated the 70 free spins yet; they'll remain in my account for another 12 hours. I've already spoken with support, but they told me the bonus has a 1.5x wagering requirement. They said the general terms and conditions apply, but there's nothing about that in the terms and conditions. I've read everything. Some bonuses have a maximum cash out limit, but that wasn't the case with this bonus. It only says the general terms and conditions apply, and there's nothing in them about a bonus that only allows for a 1.5x wagering requirement. Why would anyone deposit then? You don't wager the bonus and deposit 35 times just to get 1.5 times the bonus amount. I'm not stupid. I've been playing casino games for ten years, and what they're doing is just a rip-off.

Genau richtig mein Guthaben weiß 213 €und 75 Cent auf ich habe 95 € eingezahlt mit einem 150 % Bonus.

die 70 Freispiele habe ich noch nicht aktiviert und befinden sich noch 12 Stunden lang ab jetzt in meinem Account. Ich habe auch schon mit dem Support gesprochen. Diese sagen mir aber, der Bonus hat einen Umsatz von 1,5 mal. Es gelten die allgemeinen Geschäftsbedingungen in den allgemeinen Geschäftsbedingungen, steht aber nichts drinne. Ich habe mir alles durchgelesen. es gibt bonis die haben einen Max Cash out. Das war bei diesem Bonus nicht der Fall. Steht nur, es gelten die allgemeinen Geschäftsbedingungen und in diesen steht nichts, dass es ein Bonus gibt, der nur das 1,5 fache beinhaltet zum auszahlen. Warum sollte man denn dann einzahlen? Man setzt doch nicht Bonus und Einzahlung 35 mal um um dann das 1,5 fache an Guthaben zu haben. Ich bin ja nicht blöd. Ich mach das seit zehn Jahren Casino spielen das ist einfach nur verarsche, was sie dort tun.

I've already contacted support, and they said they need to check. Apparently, no casino only pays out 1.5 times the bonus amount as winnings. That's the case with free spins, but not with bonus funds, as you can see. I sent them the photos; the free spins are still available in my account, along with another bonus that I haven't activated yet.

Ich habe dem Support auch schon geschrieben und sie sagen sie müssten es prüfen es gibt kein Casino was nur das 1,5 fache des Bonusbetrages als Guthaben auszahlt. Das ist bei Freispiel so aber nicht bei Bonus Guthaben wie man sieht ich habe ihn die Fotos geschickt, sind in meinem Account auch noch die Freispiele verfügbar und noch ein anderer Bonus, den ich aber noch nicht aktiviert habe.

I deposited €95, received a 150% bonus, and wagered the deposit and bonus 30 times. Before making the final spin to fulfill the bonus requirements, I had a balance of over €7,000.01. After the final spin, once the wagering requirements were met, my account balance was €213.75. This is simply unbelievable. There's no bonus where you have to wager over €8,000 and then only get €95 back, except for free spins. This is simply a rip-off. I won, and now they won't pay me out.

Ich habe 95 € eingezahlt 150 % Bonus bekommen und habe Einzahlung und Bonus 30 mal umgesetzt, bevor ich den letzten Spin gemacht habe, der zum erfüllen der Bonusbedingungen gilt, hatte ich ein Guthaben von über 7000,01 € Spin später bei Erfüllung der Umsatzbedingungen wie ist mein Konto 213,75 € auf das ist schlichtweg einfach unglaublich. Es gibt keinen Bonus wo man über 8000 € umsetzen muss und dann 95 € bleiben, außer bei Frei spielen. Das ist schlichtweg einfach Kunden verarsche. Ich habe gewonnen und sie wollen es mir jetzt nicht auszahlen.

I spoke with support again and asked if they could please send me an excerpt of the terms and conditions, as they were referring to them. However, I couldn't find anything relevant in the terms and conditions and asked them to please add my credit back. This is the reply they gave me.

Ich habe noch mal mit dem Support gesprochen und gefragt ob Sie mir bitte einen Auszug der AGB schicken können, weil sie sich auf die AGBs berufen. In den AGBs finde ich aber nichts und habe ihnen gesagt sie mögen bitte mein Guthaben wieder hinzufügen. Daraufhin haben Sie mir das hier geantwortet.

I received another email from support today.

Ich habe heute vom Support wieder eine neue E-Mail bekommen

As you can see from the screenshots of the chat history, you're citing your terms and conditions. After I requested that they send me a copy, they didn't. I'm supposed to contact the casino's complaints department. I haven't done anything wrong, nor have I violated any terms and conditions. It's simply a rip-off.

Wie man auf den Bildern aus dem Chat-Verlauf erkennen kann, berufen Sie sich auf Ihre AGBs. Nachdem ich verlangt habe mir die AGBs zu schicken, gab es keine. Ich soll mich an die Beschwerdestelle richten von dem Casino. Ich habe mir weder etwas zu Schulden kommen lassen. Noch habe ich gegen AGB verstoßen. Es ist schlichtweg Kunden verarsche.

Today, after all the back and forth with live support, they've finally made another bonus available to me. This time, however, it includes very clear terms and conditions: ten times the maximum cash out. When I deposited, there was no maximum cash out, and they're citing the terms and conditions. They claim it only qualifies for 1.5 times cash out. I'm sending you both offers here. Then you'll see I'm telling the truth. They simply didn't expect me to win a larger amount and are making up an excuse not to pay out my winnings. As you can clearly see, it's not my fault they didn't include a maximum cash out in their terms and conditions.

Heute nach dem ganzen hin und her Im Live Support hat man mir wieder einen Bonus zu zur Verfügung gestellt. Nur diesmal beinhaltet er ganz klare agbs Zehnmal Max Catch out. Als ich eingezahlt habe, gab es kein Max Cash out und es wird sich auf die AGBs berufen. Dort würde stehen das es nur 1,5 mal cashout qualifiziert ist ich sende Ihnen hier einmal beide Angebote. Dann sehen Sie, dass ich die Wahrheit spreche. sie haben einfach nicht damit gerechnet, dass ich einen größeren Betrag gewinne, und lassen sich eine Ausrede einfallen, um mir mein Gewinn nicht auszahlen zu müssen wie man ganz klar sieht, bin ich nicht schuld daran, dass sie mir kein Max Cash out in die AGBs reinschreiben

I also contacted the streamer who promotes this casino. According to his response, my case has been forwarded internally.

It was confirmed to me that neither the bonus information I have nor the original email contains a clear statement regarding a maximum cashout of 1.5x.

Furthermore, other casino bonuses explicitly state a maximum cashout (e.g., 10x), whereas this was not the case with my bonus.

From my point of view, this limitation was therefore not clearly visible before the start of the game.

Ich habe zusätzlich den Streamer kontaktiert, der dieses Casino bewirbt. Laut seiner Rückmeldung wurde mein Fall intern weitergeleitet.

Dabei wurde mir bestätigt, dass in den mir vorliegenden Bonusinformationen sowie in der ursprünglichen E-Mail keine klare Angabe zu einem maximalen Cashout von 1,5x enthalten ist.

Zudem ist bei anderen Boni des Casinos ein Max-Cashout (z. B. 10x) ausdrücklich angegeben, während dies bei meinem Bonus nicht der Fall war.

Aus meiner Sicht war diese Einschränkung somit vor Spielbeginn nicht transparent ersichtlich.

Dear czemke458458,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Heute hat das Casino das erste Mal reagiert nach meiner Beschwerde:Melanie (Betwarts) 

16. Apr. 2026, 13:51 OESZ 

Dear Christopher,

The relevant department has completed its review, and we are pleased to inform you that 200 complimentary spins have been added to your account as a gesture of goodwill.

These spins are now available for you to use. Please note that standard terms and conditions apply to any winnings generated from this bonus. We recommend refreshing your session or logging back into your account to ensure the balance is correctly displayed.

We appreciate your patience while we addressed this matter and thank you for being a valued member of our community.

Kind regard,

Betwarts Casino Team

Hello Casino Guru Team,

I would like to provide an update regarding my complaint against Betwarts.

I have now received another reply from the casino. In this latest email, they state that the maximum withdrawal from the bonus is limited to 5x the initial bonus amount.

This creates even more confusion, because earlier communication mentioned a 1.5x limit, and now they are referring to a 5x max cashout. These explanations contradict each other and do not appear consistent.

My main concern remains the same: the withdrawal limit was not clearly visible or transparently presented to me at the time I accepted the promotion.

I am attaching the latest email from the casino as additional evidence for the case.

Thank you for your continued assistance.

Hello czemke458458,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

I would like to invite Betwarts Casino to join the conversation.

Dear Betwarts Casino,

To ensure a clear and comprehensive understanding of this case, I would kindly ask if you could provide a detailed outline of the sequence of events. In particular, it would be helpful to clarify when and which bonus the player claimed, and what funds were used, which specific publicly available terms and conditions were associated with and applied to the bonus, and the reasoning behind the apparent caps placed on the player’s winnings that seem not to be transparently communicated to the player before activation of the bonus.

If there are any additional factors relevant to this matter that cannot be disclosed publicly, I would greatly appreciate it if you could share them directly with me at michal.k@casino.guru, along with any supporting evidence, for an independent review.

Thank you in advance.

Hello,

Betwarts has contacted me again, but now they are giving a different explanation once more.

Previously they mentioned other withdrawal limits (including 5x and other values), and now they say the maximum withdrawal is 150% of the €142.5 bonus = €213.75.

This is exactly my concern: the rules are inconsistent, unclear, and keep changing depending on the reply. The promotion email I received did not clearly state these limits.

Please see their latest message attached. I believe this shows a lack of transparency and contradictory information from support.

Dear Player,

Thank you for contacting us.

Please be advised that the relevant department is currently reviewing your case.

Rest assured that we will notify you promptly once there is an update.

Kind regards,

Betwarts Casino Team

Dear czemke458458,

Could you please let me know if you have received a more detailed update from the casino?

Hello,

No, I haven't received any more detailed update from the casino yet. I haven't received any further information or feedback.

Best regards

Hallo,

nein, ich habe vom Casino bisher kein detaillierteres Update erhalten. Ich habe keine weiteren Informationen oder Rückmeldung bekommen.

Mit freundlichen Grüßen

Dear Betwarts Casino Team,

Can you please let us know when we will receive a more detailed update from you?

Dear All,

Thank you for the opportunity to clarify the calculation regarding the recent withdrawal request.

Following a thorough review of the gameplay and the bonus utilized, we would like to confirm that the credited amount of €213.75 is correct and in full accordance with our promotional terms.

According to these terms, bonuses of this type are subject to a maximum release limit of 150% of the initial bonus amount. The breakdown is as follows:

Initial Bonus Received: €142.50

Maximum Release Cap (150%): €213.75

Total Credited: €213.75

As the player has successfully reached the maximum winning potential allowed for this specific promotion, the remaining balance was capped accordingly. We believe this settles the matter transparently and aligns with the terms accepted upon the activation of the bonus.

Kind regards,

Betwarts Casino Team

I would like to reiterate that the bonus offer in question did not transparently communicate a maximum cashout of 1.5x the bonus amount. Neither the promotional email I received nor the terms and conditions available at the time of the offer clearly stated such a limitation.

It is particularly noteworthy that a later promotion explicitly stated a maximum cashout limit ("Winnings from bonus funds can be paid out up to a maximum of 10 times the credited bonus amount."). This clearly demonstrates that Betwarts is capable of communicating such restrictions clearly and visibly when it chooses to do so.

That is precisely why it is incomprehensible why an alleged 1.5x max cashout is now being applied retroactively to my offer, even though this was neither clearly stated in the offer nor comprehensibly explained in the terms and conditions.

Had I known before making the deposit that winnings were limited to only 1.5x the bonus amount despite fulfilling the conditions, I would of course not have accepted the offer and would not have made a deposit.

I therefore request that the case be fairly reviewed again, taking into account the lack of transparency and the contradictory communication.

Ich möchte nochmals klarstellen, dass bei dem Bonusangebot, das meinen Fall betrifft, kein Max-Cashout von 1,5x des Bonusbetrags transparent kommuniziert wurde. Weder in der mir zugesandten Werbe-E-Mail noch in den zum Zeitpunkt des Angebots ersichtlichen Bedingungen wurde eine solche Begrenzung eindeutig genannt.

Besonders auffällig ist, dass in einer späteren anderen Promotion ein Max-Cashout ausdrücklich genannt wurde („Gewinne aus Bonusgeld können bis zu einem Maximum von 10-mal dem gutgeschriebenen Bonusbetrag ausgezahlt werden."). Das zeigt eindeutig, dass Betwarts in der Lage ist, solche Einschränkungen klar und sichtbar zu kommunizieren, wenn dies gewollt ist.

Gerade deshalb ist nicht nachvollziehbar, warum bei meinem Angebot nun nachträglich ein angebliches 1,5x-Max-Cashout angewendet wird, obwohl dies zuvor weder klar im Angebot noch nachvollziehbar in den AGB ersichtlich war.

Hätte ich vor der Einzahlung gewusst, dass Gewinne trotz erfüllter Bedingungen lediglich auf 1,5x des Bonusbetrags begrenzt sind, hätte ich das Angebot selbstverständlich nicht angenommen und keine Einzahlung vorgenommen.

Ich bitte daher darum, den Fall unter Berücksichtigung der fehlenden Transparenz und der widersprüchlichen Kommunikation erneut fair zu prüfen.

Hello Casino Guru Team,

I would like to submit another piece of evidence.

Today I received another promotional email from Betwarts. This new offer clearly states the maximum payout directly in the email:

"Winnings from bonus money can be paid out up to a maximum of €500."

This is very relevant to my complaint because it shows that Betwarts can generally communicate such restrictions transparently in advertising campaigns.

The offer that led to my disputed withdrawal did not, however, clearly mention a maximum cashout of 150% in the email. Had such a crucial limitation been clearly stated, I would have assessed my deposit differently.

This shows that clear disclosure would have been possible, but in my case it did not occur.

I request that this inconsistency and lack of transparency be taken into account when examining my complaint.

Hallo Casino Guru Team,

ich möchte noch ein weiteres Beweismittel einreichen.

Heute habe ich erneut eine Werbe-E-Mail von Betwarts erhalten. In diesem neuen Angebot wird eine maximale Auszahlung direkt und klar in der E-Mail genannt:

„Gewinne aus Bonusgeld können bis zu einem Maximum von €500 ausgezahlt werden."

Das ist für meine Beschwerde sehr relevant, weil es zeigt, dass Betwarts solche Einschränkungen grundsätzlich transparent in Werbeaktionen kommunizieren kann.

Bei dem Angebot, das zu meinem strittigen Auszahlungsfall geführt hat, wurde jedoch kein klarer Hinweis auf ein maximales Cashout von 150 % in der E-Mail genannt. Wäre eine so wichtige Einschränkung deutlich angegeben gewesen, hätte ich meine Einzahlung unter anderen Voraussetzungen bewertet.

Dies zeigt, dass eine klare Offenlegung möglich gewesen wäre, in meinem Fall jedoch nicht erfolgt ist.

Ich bitte darum, diese Widersprüchlichkeit und fehlende Transparenz bei der Prüfung meiner Beschwerde zu berücksichtigen.

Thank you all for your responses.

Dear Betwarts Casino Team,

Based on the information and evidence provided, including the promotional email sent to the player, it is quite clear that there was no mention of a maximum winnings or withdrawal limit associated with this bonus. Additionally, there does not seem to be any clear reference indicating that further bonus or general terms would apply.

I have also reviewed the Bonuses and Promotions section of your Terms and Conditions, and I did not find any limitations concerning winnings from this specific type of bonus; it only addresses no-deposit bonuses and free spins.

In light of the above, the application of a winnings cap in this instance appears insufficiently substantiated, as the player does not seem to have been clearly and transparently informed of such a restriction.

As the player has reasonably noted, had these limitations been clearly communicated from the outset, they may have chosen not to participate in the offer and rather play elsewhere.

Taking all factors into consideration, I would kindly invite you to review this matter once more and consider facilitating the payment of the player’s winnings in full, as obtained under the stated conditions.

We remain open to working with you toward a fair and mutually acceptable resolution.

Dear All,

Thank you for the follow up.

Please be advised that the relevant department is currently reviewing your case.

Rest assured that we will notify you promptly once there is an update.

Kind regards,

Betwarts Casino Team

Dear Betwarts Casino Team,

Thank you for your feedback.

I acknowledge that my case is currently under review. However, I would like to point out that I have already provided all relevant information and evidence, and in my view, the facts of the case are clear.

I therefore request a timely and transparent clarification as well as a binding response within a reasonable timeframe.

Should no satisfactory solution be found, I will be forced to continue documenting the case publicly and forwarding it to the relevant platforms and authorities.

I ask for your understanding and look forward to your prompt reply.

Sehr geehrtes Betwarts Casino Team,

vielen Dank für Ihre Rückmeldung.

Ich nehme zur Kenntnis, dass mein Fall derzeit geprüft wird. Allerdings möchte ich darauf hinweisen, dass ich bereits alle relevanten Informationen sowie Nachweise zur Verfügung gestellt habe und der Sachverhalt aus meiner Sicht eindeutig ist.

Ich bitte daher um eine zeitnahe und transparente Klärung sowie eine verbindliche Rückmeldung innerhalb einer angemessenen Frist.

Sollte keine zufriedenstellende Lösung erfolgen, sehe ich mich gezwungen, den Fall weiter öffentlich zu dokumentieren und an entsprechende Plattformen sowie zuständige Stellen weiterzugeben.

Ich bitte um Verständnis und erwarte Ihre zeitnahe Rückmeldung.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Player,

Just a quick update regarding your request.

We are still awaiting feedback from the relevant department. We apologize for any inconvenience this delay may cause; as soon as an update becomes available, we will notify you immediately.

Thank you for your continued patience and understanding.

Kind regards,

Betwarts Casino Team

Dear Betwarts Casino Team,

Thank you for your response.

I acknowledge that a final decision sometimes needs to be confirmed on multiple levels; however, this matter has now been ongoing for an unreasonably long period, which regrettably gives the impression of unnecessary—or perhaps intentional—stalling.

Given the excessive delay, I respectfully request that you urgently take action to allow the customer to receive their winnings without further obstruction. The current situation has resulted in a highly unsatisfactory experience for the player and falls well short of what would reasonably be expected from a casino.

I trust that this is not reflective of the standards Betwarts Casino aims to uphold. Accordingly, I urge you to take immediate and decisive action to resolve this matter without any further delay.

If this matter continues to be unresolved until the timer runs out, I will be forced to close this case as unresolved, which will have a negative impact on your safety index rating and will serve as a warning for other players about your practices.

I look forward to your prompt response and confirmation of the steps being taken.

Dear Player,

We are pleased to inform you that we can now proceed with restoring your winnings to your account.

We kindly ask for your continued patience while our relevant department finalizes the processing of this request.

Thank you for your understanding and cooperation throughout this matter.

Kind regards,

Betwarts Casino Team

Dear Player,

We are pleased to inform you that your missing winnings have been successfully restored and credited to your account.

Thank you for your understanding and cooperation throughout this matter.

Kind regards,

Betwarts Casino Team

Dear Betwarts Casino Team,

Thank you for the positive update.

Dear czemke458458,

According to the response from the casino team, your winnings have been added back to your account balance.

Please inform me if I can consider this matter resolved or if you require help with anything else.

Hello,

The €7,000 have now been credited to my casino account – however, it is again subject to an additional wagering requirement of 1x, even though the amount was already available as real credit after fulfilling the original wagering requirements.

I have now fully redeemed the amount and therefore hope that the payouts – especially within the €500 daily limit – will now be processed promptly and without further delays, as there has been another additional restriction.

Thank you

Hallo,

die 7.000 € wurden meinem Casino-Konto inzwischen gutgeschrieben – allerdings erneut mit einer zusätzlichen Umsatzbedingung von 1x versehen, obwohl der Betrag nach Erfüllung der ursprünglichen Umsatzbedingungen bereits als reales Guthaben verfügbar war.

Ich habe den Betrag mittlerweile vollständig umgesetzt und hoffe daher, dass die Auszahlungen nun – insbesondere im Rahmen des 500 €-Tageslimits – pünktlich und ohne weitere Verzögerungen bearbeitet werden, da es erneut zu einer zusätzlichen Einschränkung gekommen ist.

Vielen Dank

Hello,

For me, the matter is closed.

I would like to thank Casino Guru for their support and mediation throughout the entire case, as well as Betwards for the final solution.

Thank you.

Hallo,

für mich ist der Fall damit erledigt.

Ich bedanke mich bei Casino Guru für die Unterstützung und die Vermittlung während des gesamten Falls sowie auch bei Betwards für die letztendliche Lösung.

Vielen Dank.

Dear Player,

Thank you for your patience while we finalized this process.

Regarding your recently credited funds, we would like to offer you the option to withdraw this balance immediately, without any wagering requirements. If you prefer this approach, we can arrange a manual bank transfer directly to your bank account.

To proceed, please reply to this email with the following financial details:

Full Name (please provide all names, including middle name)

Email

Name of the owner of the bank account

IBAN

BIC

Bank name

Bank location (country)

Please let us know if you would like to move forward with this option so we can initiate the transfer for you.

Best regards,

Betwarts Casino Team

Dear Casino Team, since I have already lost €600 due to the wagering requirements (1x), I would ask you to pay out the money that is still in my casino account as soon as possible.

Liebes Casino Team, da ich durch die Umsatzbedingungen von 1x jetzt schon 600 € verloren habe, würde ich Sie bitten mir das Geld schnellstmöglich, was noch auf meinem Casino Konto ist auszuzahlen

Dear Player,

Thank you for providing your payment details and clarifications.

These will be forwarded to the relevant team for processing of your remaining balance.

Best regards,

Betwarts Casino Team

Thank you for your cooperation. I await a prompt resolution to this request, as it is also in my interest to close this case with Casino Guru.

Ich bedanke mich bei Ihnen und warte auf eine zeitnahe Bearbeitung dieser Anfrage da es auch in meinem Interesse ist diesen Fall bei Casino Guru zuschließen.

Thank you all for your responses.

I am pleased that a suitable resolution regarding the prompt disbursement of the player’s funds has been reached.

Dear czemke458458,

Could you please confirm the remaining amount that is pending for withdrawal?

Dear Casino Guru team, first of all, I would like to thank you for your help and am delighted that you have supported me so actively. My account balance is currently €5900. I hope that this will arrive in my account as soon as possible.

Liebes Casino Guru team erst mal möchte ich mich bei Ihnen für Ihre Hilfe bedanken und freue mich darüber, dass Sie mir so tatkräftig zur Seite gestanden haben mein Kontostand beträgt derzeit 5900 €. Ich hoffe, dass dieser schnellstmöglich bei mir auf dem Konto ankommt.

The manual withdrawal of €5900 was cancelled today and the balance is back in my player account.

Could you please check if there was a technical problem with the bank transfer and initiate the manual payout again?

Die manuelle Auszahlung über 5900 EUR wurde heute storniert und das Guthaben befindet sich wieder auf meinem Spielerkonto.

Könnten Sie bitte prüfen, ob bei der Banküberweisung ein technisches Problem aufgetreten ist und die manuelle Auszahlung erneut veranlassen?"

Casino Guru:

"Hello,

I would like to sincerely thank you for your support in my case.

I received my money today and the case has therefore been successfully resolved.

Many thanks to Casino Guru for their help and support throughout the entire process.

Casino Guru:

„Hallo,

ich möchte mich herzlich für die Unterstützung in meinem Fall bedanken.

Ich habe mein Geld heute erhalten und der Fall konnte somit erfolgreich gelöst werden.

Vielen Dank an Casino Guru für die Hilfe und die Begleitung während des gesamten Prozesses.

Betwarts:

"Hello,

Thank you very much for handling my case.

I received my money today and would like to thank you for the solution and the support.

I appreciate your help and the handling of my case.

Betwarts:

„Hallo,

vielen Dank für die Bearbeitung meines Falls.

Ich habe mein Geld heute erhalten und möchte mich für die Lösung sowie die Unterstützung bedanken.

Ich weiß Ihre Hilfe und die Bearbeitung meines Falls zu schätzen.

Dear Player,

We are pleased to inform you that your remaining balance of €5,900 is scheduled for processing today, 18 May.

Please note that, depending on your bank's processing times, it may take three to five working days for the funds to appear in your account. This timeframe begins from the respective processing dates. 

As the payments have now been scheduled, we consider this matter resolved.



Thank you for your patience throughout this process.

Kind regards,

Betwarts Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear czemke458458,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru