Bilbet Casino - Igračev račun je zatvoren nakon pobede.

I had created new account in bilbet just few days ago and deposited ₹10900 in my bilbet casino account using crypto deposit method , with this deposit I had a offer of a Free Sports bet 50% upto ₹5000 with 0x wager , that means winning from this freebet is direct withdrawable. I lost that Freebet anyways , After that using my deposit balance I won ₹90000 total in Evolution casino games. I played Super Andar Bahar and 2-3 other games like Crazy Time and Crazy Coin flip , But majority of my winning was from Super Andar Bahar Game. My total balance was ₹90000 when I tried to withdraw some amount. After placing withdrawal they asked me to verify my account, I have provided them my all documents they asked , After 2-3 days asking different different documents they blocked my account. Please in need help . I am adding screenshot of my winnings withdrawal this as well.

Thanks.

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Dear Sital2025,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please share the link for the bonus in question?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Ma'am I have already sent all the conversation screenshot with bilbet casino on that day to your mail. Please check your Gmail and help me more.

This offer was day specific and was valid only on 31st October, and the winning from Freebet has 0x wager as written in the terms and conditions of this offer, but I lost the freebet anyway.

I am waiting for your reply ma'am, please check my response and reply me what can I do?

Dear Sital2025

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello there,

Thank you Sital2025 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bilbet Casino for their help in resolving this complaint. We would like to know why the player's account was closed and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This is very unexpected behaviour from bilbet casino. Really I am so depressed.

Dear Sital2025,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website (validator link). The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter