Bilbet Casino - Isplata dobitaka igrača je odložena.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Samuel.46,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Casino Guru mediator, I'm adding an extremely serious update regarding my case with Bilbet. Initially, I was withdrawing to a third party's bank account; it wouldn't let me use my own, but I could always withdraw without any problems.

I believe the casino is deliberately setting a trap for me to have a legal excuse to permanently confiscate my 5 million guaraníes under the pretext of "use of third-party accounts". [ 1 ]

My balance remains frozen and untouched, and I demand that the casino enable my profile so I can enter my real information or manually process the payment to my bank account. I am filing this complaint here.

Estimado mediador de Casino Guru, añado una actualización de extrema gravedad sobre mi caso con Bilbet. Al principio retiraba a cuenta bancaria de un tercero no me dejaba poner el mio pero igual siempre podía retirar sin problema

Considero que el casino me está tendiendo una trampa deliberada para tener una excusa legal para confiscar de forma definitiva mis 5 millones de guaraníes bajo el argumento de "uso de cuentas de terceros". [1]

Sigo con mi balance congelado e intacto, y exijo que el casino habilite mi perfil para ingresar mis datos reales o procese el pago de forma manual a mi propia cuenta bancaria. Dejo constancia de esta mala práctica aquí.

Dear Samuel.46,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Samuel.46,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru