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Very strange casino! I made my deposit in early April. I bet on sports and played slots. Then for some reason I was credited with another deposit. I continued playing. I won large amounts. As a result, the casino wrote off all the winnings and left only my initial deposit. They wrote that since another deposit was credited by mistake, all bets, games and winnings are considered illegal! Although I also won from my deposit! But okay! I immediately put the money on payout! Because I think the casino treated me unfairly! But almost a month has passed and I still have not received my money! Withdrawal requests have still not been confirmed! The support chat constantly promised to confirm requests soon! But a month has already passed! I was blocked in the chat and I still have not received the money! They do not respond to emails at all!

Очень странное казино! Я внес свой депозит в начале апреля. Делал ставки на спорт и играл в слоты. Потом по какой то причине мне зачислили еще один депозит. Я продолжил играть. Выигрывал большие суммы. В итоге казино списало все выигрыши и оставили только мой первоначальный депозит. Они написали так как еще один депозит был зачислен по ошибке то и все ставки, игры и выигрыши считаются незаконными! Хотя я выигрывал со своего депозита также! Но ладно! Я сразу же поставил деньги на выплату! Так как считаю что казино поступило со мной нечестно! Но прошел уже почти месяц а я так и не получил свои деньги! Запросы на вывод средств до сих пор не подтверждены! В чате поддержки постоянно обещали подтвердить запросы скоро! Но прошел уже месяц! Меня заблокировали в чате и деньги я до сих пор не получил! На почту они вообще не отвечают!

Dear xray200, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Woom.bet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?
• Did you use the same payment method for the withdrawal request as you used for depositing?  
• Could you please confirm that you have passed the KYC verification? 
• Have you received any explanation from the casino regarding the delay of your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

There was not a single successful withdrawal. I use the same method that I used to make a deposit. The KYC procedure was successful. In the support chat they constantly write that I need to wait a little. And so every day. And a month has already passed. How much longer should I wait? A year? Most likely, this is a fraudulent casino that does not pay out funds but only accepts deposits.

Не было ни единого успешного вывода средств. Метод использую тот же что и вносил депозит. Процедуру KYC прошел успешно. В чате поддержки постоянно пишут что мне нужно немножко подождать. И так каждый день. А прошел уже месяц. Сколько мне еще ожидать? Год? Скорее всего это мошенническое казино которое не выплачивает денежные средства а только принимают депозиты.

Thank you very much for your reply, xray200. Could you please forward all the relevant communication (emails, chat logs) between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

A month later I finally got my money! Thank you all for your help! Now the complaint can be closed!

Спустя месяц я все таки получил свои денежные средства! Спасибо всем вам за помощь! Теперь жалоба может быть закрыта!

Dear xray200,

Thank you for sharing this positive news! I'm glad to hear that your issue has been finally resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru