BlackPokies Casino - Dobici igrača su konfiskovani.

Hi. I played in this site and won 2805.65 using my mobile phone, they sent me a partial 200 out of 2805.65 and message me suddenly that they are forfeiting it due to suspicious activity. irregular betting pattern etc. they are trying not to pay me with my winnings and told me that they will suspend my account. please help me with this. they are scammers!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I played the JiLi dragon with a 6 dollar bet and won 2800 plus. I kept spinning it with other games with a lost and win spin and ended up with the with 2805.65 balance. No bonuses just my plain deposit. I received 200 aud as partial payment then suddenly they message me that that my winnings are forfeited due to suspicios betting pattern which i did not do. I played at ky workplace once using my account and on my PC at home using my account but most of the time on my phone using my data and wifi at home. I honestly dont know if this the reason why my account has been flagged.

I have passed the KYC on other site N1spin. Org but not on this site. They usually work together

Hi. Just an update they already blocked my account and support person is just giving me a template answer regarding my winnings update.

Thank you for your responses. Please forward me all the communication between you and the casino customer support regarding the confiscation of your winnings at veronika.f@casino.guru. I appreciate your patience and cooperation.

hi I emailed all the screenshots that i have

Dear marl

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you marl for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlackPokies Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can to do help resolve this issue.

Thank you!

Hi. What will happen if the casino blackpokies will not reply?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter