Blind Luck Casino - Dobitci igrača su ograničeni dva puta.

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I am submitting this as a formal complaint regarding the confiscation of €5,306.43 from my account.

I strongly dispute this decision, as I believe the confiscation is not supported by the published Bonus Terms and Conditions applicable to my promotion.

Timeline and evidence

I accepted the 350% Double Casino Bonus after making a €25 deposit.

According to my account records:

The bonus was activated on 21 July 2026 at 16:13:02

The wagering requirements were fully completed.

The bonus status changed to "Closed" on 21 July 2026 at 18:39:00.

The bonus system shows:

Won: €75.00

Balance: €6,558.93

Current wager: €3,980.00

Target wager: €3,937.50 (102%)

Immediately after the bonus was closed, your system automatically removed €6,483.93, leaving a balance of €75.00.

This demonstrates that the maximum winnings rule from section D.2 had already been applied and the bonus had already been settled.

After this point, I continued playing with the remaining balance. These later winnings were generated after the bonus had been completed and after the maximum winnings restriction had already been enforced.

However, on 24 July 2026, your system removed a further €4,489.14 from my balance and reduced my account back to €75.00.

Contractual issue

Your explanation states that winnings remain "bonus-derived funds" until withdrawn and that any further winnings generated after completing the wagering requirements remain subject to the original bonus cap.

However, I cannot find any such provision in your published Bonus Terms and Conditions.

Section D.2 states only:

Maximum winnings from any Deposit Bonus offer are limited according to the percentage of the deposit bonus and initial deposit amount.It does not state that:

a player must immediately withdraw after completing wagering;

remaining funds after bonus completion continue to be treated as bonus funds;

winnings generated after the bonus has been closed remain subject to the original maximum winnings limit.

The evidence from my account clearly shows that the bonus was closed and the maximum winnings rule was already applied on 21 July 2026.

Applying the same restriction again on 24 July 2026 appears to be a second application of the same bonus limitation after the bonus had already ended

Friendly regards

Camiel

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you see the balance in your casino account divided into a real-money balance and a bonus-money balance, or is it shown as a single combined balance?
• Did you receive any pop-up notification or warning after completing the wagering requirements of the bonus, informing you that you needed to withdraw your funds, otherwise the bonus terms would still apply?
• Did you notice any restrictions on the games available to you, or any other bonus-related restrictions, that remained in place after your winnings were first capped at the maximum allowed amount?
• What games did you play while your bonus was active, and what games did you play after your winnings were capped and transferred to your real-money balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I send al the information to ur mail

Friendly regards.

Camiel

Hello.

I agree !

They took my money again btw.

Dear Camiel

We would like to inform you that your withdrawal has been cancelled and the amount of 5477.03 has been removed from your balance due to the breach of the following Terms & Conditions:

5.9.5 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:

i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN")

ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active

iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group

iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

The amount of your deposits remains available.

Do not hesitate to contact us in case you require any assistance.

Kind regards,

Customer Support Team

3th time now.

Friendly regards.

And more...

Dear Camiel

We would like to inform you that your withdrawal has been cancelled and the amount of €7,912.78 has been removed from your balance due to the breach of the following Terms & Conditions:

7.20 A player with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.

Please note that the amount of €375.00 remains in your balance.

Do not hesitate to contact us in case you require any assistance.

Kind regards,

Customer Support Team

Dear Camiel

We would like to inform you that your withdrawal has been cancelled and the amount of €7,912.78 has been removed from your balance due to the breach of the following Terms & Conditions:

7.20 A player with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.

Please note that the amount of €375.00 remains in your balance.

Do not hesitate to contact us in case you require any assistance.

Kind regards,

Customer Support Team

.

Dear CamielD,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Veronika

Thanks veronika!!

In short, Blindcasino has confiscated my winnings not just once or twice, but a staggering three times.

* 1 We wish to inform you that your withdrawal has been cancelled and the amount of €5,306.43 has been removed from your balance due to a violation of the following terms and conditions:

* 2

We wish to inform you that your withdrawal has been cancelled and the amount of €7,912.78 has been removed from your balance due to a violation of the following terms and conditions:

* 3

We wish to inform you that your withdrawal has been cancelled and the amount of €5,477.03 has been removed from your balance due to a violation of the following terms and conditions:

€5,306.43+

€7,912.78+

€5,477.03+

----------------=

€18,696 total

I just can't wrap my head around it :(

Hello CamielD,

My name is Michal, and I have taken over handling your complaint. I have reviewed the case and will attempt to contact the casino team to see if I can assist you. However, I must inform you that Blind Luck Casino has not been particularly cooperative in resolving player complaints with us in the past, and they currently have several unresolved complaints, which unfortunately diminishes the likelihood of a favourable outcome for your complaint. Nevertheless, I will reach out to them and endeavour to find a way to help resolve the matter if possible.

We want to invite Blind Luck Casino to join the conversation.

Dear Blind Luck Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Thank you in advance.

Dear Camiel

Thank you for reaching out to us.

We really understand the frustration this has caused you. However, as we have already informed you, your withdrawal has been cancelled and the amount of 5477.03 has been removed from your balance due to the breach of the following Terms & Conditions: 

5.9.5 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:

i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN")

ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active

iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group

iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Please note that the decision was made after a thorough assessment by the relevant department and in accordance with our Terms and Conditions, policies, and internal procedures. 

Following this review, the decision has been deemed final.

We appreciate your understanding and we remain at your disposal, should you need further assistance.

Elizabeth

Customer Support Team

Dear Support Team,

I am writing to formally dispute the repeated cancellation of my withdrawals and the removal of a total of €18,696.12 from my account.

This can no longer be treated as a single dispute concerning one withdrawal. There have been multiple separate occasions on which substantial amounts have been removed from my balance. Furthermore, on each occasion you have relied on a different provision of your Terms & Conditions.

For clarity, the amounts involved are:

€1,000.00 – first withdrawal;

€4,306.34 – subsequently removed under D.2 of the Bonus Terms & Conditions;

€7,912.78 – subsequently removed under clause 7.20;

€5,477.03 – most recently removed under clause 5.9.5.

Total: €18,696.12.

I consider the repeated removal of these funds, combined with the changing reasons provided, to be an extremely serious matter.

The explanations you have provided so far do not sufficiently establish why these amounts were legitimately forfeited.

For the first €4,306.34, you referred to the maximum winnings rule under D.2.

For the €7,912.78, you subsequently relied on clause 7.20.

For the most recent €5,477.03, you are now referring to clause 5.9.5 and listing several extremely serious allegations, including VPN use, forged documents, bonus abuse, fraud, collusion and other unlawful activity.

These are not minor or generic allegations. If you are actually alleging that I engaged in any of these activities, you must clearly identify which specific allegation you are making against me and what evidence supports it.

Simply listing various possible scenarios covered by a general provision is not a specific allegation and does not explain why my funds were forfeited.

I therefore formally require a complete explanation of the contractual basis for each individual amount removed from my account, including:

The exact provision relied upon for each individual forfeiture;

The specific conduct you allege constituted a breach;

The date and circumstances of each alleged breach;

The evidence on which each allegation and decision is based;

The calculation showing how each forfeited amount was determined;

The complete transaction, deposit, bonus, wagering and withdrawal history relied upon by your payments/compliance department;

An explanation as to why different provisions of your Terms & Conditions have been relied upon for the different forfeitures;

Clear confirmation as to whether you are actually alleging fraud, bonus abuse, VPN use, document falsification or any other unlawful activity on my part.

I also want to make it absolutely clear that I fully dispute the withholding of €18,696.12 and do not accept your statement that the decision is "final".

A company cannot resolve a genuine dispute simply by declaring its own internal decision to be "final". I expressly reserve my right to challenge these decisions through the appropriate complaints and alternative dispute-resolution procedures.

If you maintain that these amounts were legitimately forfeited, I expect you to substantiate that position with specific facts and evidence, rather than repeatedly referring to general provisions in your Terms & Conditions.

If you are unable to provide that evidence, I expect the withheld funds to be reinstated and the relevant withdrawals to be processed accordingly.

Please treat this email as a formal complaint and formal dispute concerning the withholding of €18,696.12.

I will retain this correspondence, together with all previous communications concerning these withdrawals. If you continue to refuse to provide a specific and evidence-based justification, I will submit the complete case file to the relevant external dispute-resolution bodies and regulatory authorities. This will include the full history of the different reasons you have provided for removing my funds.

I expect a substantive response addressing all four amounts individually, rather than another generic response referring only to your Terms & Conditions.

Kind regards,

Camiel D

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear CamielD,

I have tried to contact the casino repeatedly but, have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, you might consider contacting the Anjouan Gaming Authority and submitting a complaint to them if you still want to pursue your case.

Although according to their policy, the Authority does not mediate, arbitrate, adjudicate, or otherwise intervene in individual player-operator disputes. However, if a complaint is not resolved by the casino team within 30 days, it may be escalated to an independent Alternative Dispute Resolution (ADR) provider. Participation in ADR is mandatory for all licensed operators, and the operator is required to cover the associated costs (if applicable).

As Wildies Casino has not engaged or responded within our own dispute resolution process as an independent dispute mediator, this may constitute a potential breach of licensing conditions. For this reason, it may be appropriate to inform the licensing authority of the situation. You can contact them here: Contact | Anjouan Gaming

or submitting a complaint through a website validator you can find on this LINK or in the website's footer.

They may be able to review the matter further and take any necessary action which could help to potentially resolve your issue.

Please let me know if they were able to help at michal.k@casino.guru.

Regrettably, this is where any potential assistance from our end concerning your case concludes.

Best regards,

Michal

Casino Guru