Blind Luck Casino - Zahtev igrača za zatvaranje naloga se ignoriše.

Hello, I contacted the casino in February with a self-exclusion email. I did so again two days ago. The casino is trying to encourage me to continue playing and is only offering an exclusion period of a maximum of one month. I demand that the casino immediately close my account and refund all losses incurred since February 10, 2026.

Hallo, habe mich bereits im Februar an das Casino mit einer Selbstausschluss-Mail gewendet. Das Ganze nochmal vor zwei Tagen. Das Casino versucht mich zum weiterspielen zu animieren und bietet lediglich einen Ausschluss-Zeitraum über maximal einen Monat. Ich fordere vom Casino die sofortige Schließung des Kontos und die Erstattung der Verluste seit dem 10.02.2026

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Blind Luck Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share more from the communication in which the casino responds to your self-exclusion requests? Please share the information with timestamps to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I can still log into my active account. Last deposit was on Saturday, July 25th.

The provider isn't responding to my refund request; they're asking me to fill out a form for a one-month gambling ban, which I haven't done. I'm forwarding their emails.

Kann mich noch ins aktive Konto einloggen. Letzte Einzahlung am Samstag, 25.7.

Anbieter reagiert nicht auf Rückerstattungsersuchen, ich soll ein Formular über einen einmonatigen Ausschluss vom Glücksspiel ausfüllen, habe ich nicht gemacht. E-Mails leite ich weiter

Dear sagnol80,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Dear sagnol80

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

I would appreciate it if you could share the communication from the casino in which they asked you to fill in the form, together with the form you are supposed to sign. Kindly send these via email to munya.s@casino.guru

At this point, I would like to invite a representative from Blind Luck Casino to join this discussion and provide their comments regarding the matter.

Dear Blind Luck Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but have not succeeded. I am afraid there is little that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may encourage the casino to change its approach. If the casino decides to respond, we will reopen the complaint and notify you by email. In the meantime, I recommend you contact an alternative dispute resolution service (https://anjouangaming.com/resources/authorized-adr-providers/) and submit a complaint to them. These services are approved by the Gaming Authority and have better options and tools to assist players. I am sorry I could not be of more help on this occasion.