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I used a $200 free bonus promotion I lost a phone

I couldn’t get into any of my accounts when I got my new phone and so I set up new accounts and a new email so then once I won they said because I had multiple accounts that I cannot collect the winnings at all however they keep the $200 out of the winnings so I don’t understand how they can say that I can’t have any of the money that I won because of two email accounts I can’t get into my other email or the other account I had with them

Hello jessicajustus70,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bobby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you ever verified any of your account? Did the casino refunded your deposit from your second account?

Please note that it is strictly against terms to create multiple accounts in every single online casino. If the casino refunded your deposited amount then there is nothing else you can do as you breached the casino terms.

Looking forward to your answer.

Regards,

Nick

Yes I verified my account and met all the requirements but because I had 2 email accounts they are keeping all of it and that’s heartbreaking because I spent hours and weeks playing and was super excited I never have made a withdrawal or anything so it’s a very big blow I’m super sad.

Bobby casino has a bad reputation and I will make sure to continually tell people to stay away from this casino and submit as many bad reviews as possible I would not want anyone to have to go through such a loss after being so excited.

Hello jessicajustus70,

That means you can confirm that you really do have 2 accounts with Bobby Casino?

I had to get a new phone and changed my email and passcodes I never withdrew any funds from the original account I played and lost on my first time Logging in once I lost my phone I didn’t have any way of getting in to the account all my pass codes and info was attached to the email on my lost phone so I opened a new account and a new email so if I was fully verified why would that be a problem since they deduct the free bonus from the winnings and I never withdrew any money befor

why do they have to keep all of it that’s a lot of winnings if you win on free play at the casino they don’t keep your money even if you win several times of free play it’s a bullshit excuse to not pay out and it’s wrong

Also the other email account was never activated

Could you please advise if you did claim any bonus on your first account? How long after you lost your phone did you create a new account?

Bobby casino gives a 200 dollar chip to every new player so when you register you receive 200 free chip however if you win and withdraw they deduct the 200 from the winnings and seems to me they don’t pay out, regardless I opened the account several months later

Dear jessicajustus70,

Can you please clarify a few things please?

1. on what is the dispute amount based?
2. on which account did you claim the free chip bonus?
3. is your account currently active and you can keep playing or was it also closed?

Please also note that without contacting the casino and letting them know your issue regarding your first account, you should never create a second one as it is strictly against the terms in almost every single casino.

It’s based on I spent 100reds of hours of my life gambling and it sucks that every dollar I won and a balance over 12,000 they kept (Bobby Casino) paid out zero because I had 2 email accounts. I closed the account and they took all of my balance because that’s what they said I had to do and I won nothing. The bonus of 200 dollars is irrelevant If you don’t lose it and give it back to them while playing they take it out of your winnings so it’s really not a bonus chip at all it’s a big giant joke and a ruthless scam Yes my first account is active with a zero dollar balance If they were to give me some of my winnings back then I would continue to play the truth is it’s going to cost them a lot more in the long run when they screw people over like this because of course I told everyone that I know and they’ve told everyone that they know and they told everyone that they know plus I’ve submitted I don’t know how many stupid ass no good reviews on them so at the end of the year and then the next year and then the next year it’s gonna cost them in the long run a lot more than 12 lousy thousand dollars I mean to me it’s everything but them it’s not Even a drop in the bucket and that’s what the complaint is based on that Bobby casino is a piece of shit online scam and they suck

I do thank you for caring and reaching out much appreciated

Dear jessicajustus70,

I would like to ask you to not use any harsh language. Also can you please answer to my previously asked questions one by one?

Please note that it is important to know if you have bonus on your fist or second account (or even both) as every aspect of it may change the circumstances of your case.

Dear jessicajustus70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hello jessicajustus70,

For now it will be the best to contact directly the casino to clarify the case. But please note that if you did claim bonus on both accounts the casino had every right to void any winnings from it so do not be surprised in case of an outcome you do not expect.

I would like to ask Bobby Casino to join us and help us resolve this issue.

We haven't receive any respond from the casino yet. Please note that we will be closing the complaint as unresolved if we won't hear from them within the next 7 days.

The complaint will be now closed for the above mentioned reason.

The complaint will be now reopened based on the casino's request through e-mail.

I would like to ask Bobby Casino to send us a proof of their statement to nikolas.b@casino.guru.

Thank you Bobby Casino for the information provided. As the player clearly breached the terms and conditions by creating multiple accounts, the complaint will be now rejected.