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Keep canceling withdrawal then make excuse

Dear Michael,

Thank you for submitting your complaint. I’m very sorry to hear about your negative experience.

Would you be so kind and describe your problem in more details? Could you please specify whether you played and win with a bonus? If yes, which one you redeemed? Also, did you complete the KYC?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (Or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.