Brazino777 Casino - Povlačenje igrača je odloženo zbog problema sa nalogom.

I am filing a formal complaint against Brazino777 for refusing to process my withdrawal and closing my support requests without any explanation, despite confirming that my account was fully verified and eligible for withdrawal.

When I first registered, I specifically asked to complete verification before making a deposit, but support informed me that document verification was only done after withdrawal. After depositing and playing normally, my withdrawals were all rejected with invalid error messages "Payout was rejected by provided requisites details".

I cooperated fully and provided every verification document and video proof requested, including:

Government-issued ID and proof of address

Shakepay e-wallet statement with my name and address

Bank statement showing my name and address

Multiple verification videos clearly showing my deposit, wallet ownership, and withdrawal details

Each time, they confirmed receipt and asked me to "check back in 24 hours."

Finally, on October 13, 2025, support confirmed that my account was available for withdrawals normally, yet all withdrawals continued to be rejected immediately — and now they have stopped replying entirely.

Additionally, Brazino777 has blocked access for Canadian users, and their support team even told me to use a VPN to withdraw my funds, which is highly concerning and unprofessional.

I have complete records of all communications, verification videos, and withdrawal rejections. I am requesting that Brazino777:

Provide a clear explanation for these repeated rejections, or

Immediately process my pending withdrawal in full.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Brazino777 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in and play?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Thank you for your quick reply and for looking into my case.

To answer your questions:

• My player account is accessible only via VPN. Without a VPN, I am unable to log in. I can still play casino games and place limited bets on sports.
• I mainly played sports betting, particularly hockey (NHL).
• I did not use any bonuses — all my deposits and winnings were from real funds.

Please let me know if you need any additional details.

Best regards,

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear MVPKRUK,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Brazino777 Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Brazino777 Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear MVPKRUK,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at jakub.m@casino.guru.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Kubo