Casea Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom.

The casino is still dragging out my account verification, I sent them everything from confirmation of account ownership, to a bank statement where they see the card number written in my name. And they still don't want to cooperate. I'm sending some documents that I sent them.

Kasino stále protahuje ověření mého účtu, zaslal jsem jim vse co šlo od potvrzení o vlastnictni účtu, přes vypis z uctu na kterém vidí číslo karty která je psaná na mé jméno . A stále nechtějí spolupracovat. Zasilam pár dokumentů co jsem poslal jim.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casea Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was restricted?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements and reasons to not accept your documents? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas