Cashed Casino - Povlačenje igrača je odloženo.

I requested 3 withdrawals of 500€ each starting from April 14th. It has been 14 days and the status is still "Under Review". I have been in contact with support multiple times. On April 24th, Mai (Ticket 48837632) assured me my funds are safe. On April 27th, agent Nova told me my request is on "highest priority", yet nothing has changed. I have followed all rules and I am waiting for my legitimate winnings. Total balance is 6,500€.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika