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I received the first deposit bonus and was lucky enough to win, so when I applied for a withdrawal, a KYC request came up and I submitted it.

I was then asked to submit additional documents, including my cryptocurrency transaction history, which I submitted.

Next, I was asked for details of the transaction and was asked for my transaction history with the counterparty, and when I submitted that, I was asked for receipts or the counterparty's transaction history.

When I replied that I could not submit it because it was in someone else's name, I received the attached email informing me that it had been confiscated.

I believe that confiscating the item if you do not provide transaction history in someone else's name is a clear abuse of rights, so please help me get it back.

初回入金ボーナスを受取り運良く勝利し出金申請をしたところ、KYCが来まして、それを提出しました。

すると追加書類の提出依頼が来て、仮想通貨の取引履歴を求められ提出しました。

今度は取引の詳細を聞かれ相対取引業者との取引履歴を求められ、提出すると領収書或いは相対取引業者側の取引履歴を求められました。

他人名義なので提出出来ないと回答すると添付した没収案内メールが届きました。

他人名義の取引履歴を出さないと没収するのは明らかな権利の濫用に当たると思うので取り返しに協力お願いします。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear djfkJ479,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear djfkJ479,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.