Casiny Casino - Igrački nalog je zatvoren.

I tried to withdraw my winnings yesterday. Now my account has suddenly been blocked due to national regulations, and a withdrawal is no longer possible.

Ich wollte gestern eine Auszahlung über meine Gewinne machen. Jetzt wurde mein Konto plötzlich gesperrt aufgrund von Landesrichtlinien und eine Auszahlung ist auch nicht mehr möglich

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Dear KMMK92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please provide the exact date on which you attempted to make the withdrawal?
• Are there any pending identity verification requests or other issues that the casino has flagged on your account?
• Could you please clarify whether you used a VPN while playing at the casino, or if it was accessible from your country?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra