The player from Germany had requested to be blocked from all casinos operated by EOD Code Srl on October 20, 2025, to prevent the opening of new accounts. However, he was able to create a new account at Casino Catspins 11 days later, where he lost 124 euros and subsequently sought a refund. The issue was resolved after confirming that the player had indeed requested self-exclusion, and the complaint was marked as resolved by the player.
Igrač iz Nemačke je 20. oktobra 2025. godine zatražio da mu se blokira pristup svim kazinima kojima upravlja EOD Code Srl, kako bi se sprečilo otvaranje novih naloga. Međutim, uspeo je da kreira novi nalog u kazinu Catspins 11 dana kasnije, gde je izgubio 124 evra i potom tražio povraćaj novca. Problem je rešen nakon što je potvrđeno da je igrač zaista zatražio samoisključenje, a žalba je označena kao rešena od strane igrača.