CBet Casino - Povlačenje igrača je odloženo.

Hello Askguru,

I have started playing at Cbet.gg, i did a deposit over 5-600 euros. I did play a long time and then i did withdrawal 350 usd to my bank account. Now its 2 weeks and the money is still not on my account. The Live Chat is saying that the problem will be solved soon but now after 2 weeks still nothing changed. Kyc was also approved and succesfull. Please help me.

Hello gkhn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? Is your account already verified? Did you use any bonus to accumulate your current balance?

Please note that we usually recommend to wait at least 14 days after finishing the verification if it's your first ever withdrawal request as the casino requires additional check to process the payment.

Looking forward to your answer.

Regards,

Nick

Hi there,

yes, it is my very first withdrawal request. My account is already verified. No I didn't use a bonus.

I have never had to wait 2 weeks in other casinos, very strange.

Hallo,

ja, es ist meine allererste Auszahlungsanfrage. Mein Konto ist auch schon verifiziert. Nein ich habe kein Bonus benutzt.

ich habe in anderen Casinos bisher noch nie 2 Wochen warten müssen, schon sehr merkwürdig.

Such a mafia gang...

they now want all my bank statements from me for the last 2 weeks... how can you give this mafia gang 7.5 stars?

So eine Mafia Bande…

die wollen jetzt von mir die ganzen kontoauszüge der letzten 2 wochen… wie könnt ihr dieser mafia bande 7,5 sterne geben?

Hello gkhn,

Unfortunately it is common that the casino asks for additional verification even if you were verified in the past. I really can only recommend to send them the bank statement as they won't pay out anything without it for sure. Did they specified why are they requesting it? Did you use any new method for payment?

Dear gkhn,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.