The player had requested the complaint thread to be set as private. He had reported difficulties withdrawing his winnings from an online casino due to account verification requirements. The casino had requested identification documents for KYC purposes, which had delayed the withdrawal process. After the player provided the necessary documents, the casino processed the withdrawal. We concluded the complaint as resolved since the casino had complied with verification procedures and released the funds accordingly.
Igrač je zahtevao da se tema žalbe postavi kao privatna. Prijavio je poteškoće sa povlačenjem svojih dobitaka iz onlajn kazina zbog zahteva za verifikaciju naloga. Kazino je zahtevao identifikacione dokumente za potrebe KYC-a, što je odložilo proces povlačenja. Nakon što je igrač dostavio potrebna dokumenta, kazino je obradio povlačenje. Zaključili smo da je žalba rešena jer je kazino poštovao procedure verifikacije i shodno tome vratio sredstva.