CoinKings Casino - Račun igrača je zatvoren, a sredstva konfiskovana.

I deposited 1000 USDT and received a 100% deposit bonus.

I played slot games at the casino and received 7178 USDT in cash, so I requested a withdrawal.

I was asked to verify my identity, and when I did, my account was closed and my funds confiscated.

The reason is said to be the use of a third-party payment method.

I deposit funds from my own wallet and it doesn't make sense that I used a third party payment method.

I would be happy to set up a forum for discussion.

thank you.

1000USDT入金して100%の入金ボーナスをもらいました。

カジノでスロットゲームをプレイして、キャッシュ部分で7178USDTになり、出金申請を行いました。

本人確認を求められたので提出したところ、アカウントが閉鎖され、資金が没収されました。

理由は第三者の支払い方法を使用したからだと言われています。

私は自分のウォレットから入金をしていますし、第三者の支払い方法を使用したからと言われても納得がいきません。

話し合いの場を設けてもらえれば幸いです。

よろしくお願いします。

Dear yoshida,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you effectively, could you please provide us with the following details:

• How many deposits did you make into the casino?
• Could you please specify which payment method you used to make the deposits?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

How many times have you deposited into the casino?

I made a deposit once

・Can you please specify the payment method you used to deposit?

I specified the same thing

Have you ever successfully made a withdrawal from this casino?

there is no.

thank you.

・カジノに何回入金しましたか?

一回入金しました

・入金に使用した支払い方法を指定していただけますか?

一緒のものを指定しました

・これまでにこのカジノから出金に成功したことはありますか?

ありません。

よろしくお願いします。

Have you provided any transaction statements to the casino during the KYC verification? If you have, please forward these documents to me as well at veronika.f@casino.guru. Thank you for your cooperation.

No transaction statements are submitted to the casino during KYC verification.

The KYC requirements included a driver's license, address verification document, and a selfie.

KYC認証中にカジノに取引明細書は提出しておりません。

KYCで求められたものは免許証、住所確認書類、セルフィーでした。

Thank you very much, yoshida, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello yoshida,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite CoinKings Casino to join the conversation.

Dear CoinKings Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at michal.k@casino.guru

Hello Michael,

thanks bringing this to our attention.

we provided you just now by mail additional information.

Please let us know if you need anything else to close this complaint.

Best regards,

coinkings.io support

Dear CoinKings Casino,

Thank you for your email. I have responded back.

Hello Michal,

replied to you, please confirm it was received.

best

Thank you for your emails and the provided evidence, CoinKings team.

Dear yoshida,

After a careful review of the information and evidence we could gather, I regret to inform you that you have not met the required criteria to successfully complete the KYC (Know Your Customer) and AML (Anti-Money Laundering) processes. I understand this may not be the response you were anticipating, but after careful deliberation, we must uphold the casino's decision in this matter. While the initial concerns regarding a third-party payment method remain unverified, there is sufficient reason to suspect that you may not be the legitimate casino account holder. Additionally, you did not pass the video verification call for valid reasons, which contributed to your inability to fulfill the necessary criteria for the KYC and AML processes.

I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly, and the casino team's actions were according to its established rules, to which you agreed when you created your account.

You are certainly welcome to disagree with this conclusion and can reach out to the casino licensing authority if you feel justified in your position, but we are unable to offer any additional assistance regarding this issue.

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru