Crowngold Casino - Igrač prijavljuje da su sredstva oduzeta zbog problema sa mrežom.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Arthur444,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with the casino.

To assist us in investigating the matter, could you please confirm the following from your side:

• Did you ever make a deposit at this casino?
• Have you received any written communication from CrownGold regarding this deposit or the issue with your account?
• Did you receive any confirmation from CrownGold after the deposit was made regarding its status?

Your cooperation in providing these details will help us move forward with the investigation and work toward a resolution.

Thank you in advance for your reply.

Best regards,

Petra

Dear Arthur444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I made multiple deposits.

Yes I have attempted to communicate with them in excess of 10 times, as well as countless messages with their "VIP" agent on telegram who gave me false information/requests and is now changing it.

No confirmation was given on final deposit.

It makes no sense for them to withhold $275.

They would have received over $2000 in deposits, instead they steal funds for nothing. They are very much in their wallet, anyone who knows anything about crypto knows this.

Thank you for your reply and for providing the previous details, Arthur444.

Could you provide the additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Arthur444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru