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Dear eliasbenk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please specify the website of the casino, or post a screenshot of the website where you played?
• Could you please share with me a screenshot of the current pending payout and any relevant recent communication with support regarding the delay? Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I will send you everything by email. This was my first time playing on this site, and I made my first withdrawal. Now I've been waiting for 10 days. Sincerely.

Hallo, ich werde ihnen alles per Mail zukommen lassen ich habe zum ersten mal auf dieser Seite gespielt, und das erste mal ausgezahlt jetzt warte ich bereits seit 10 Tagen mit freundlichen Grüßen.