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Dear Ladies and Gentlemen,

I accidentally entered ulm instead of öpfingen during the verification, but the postcode is correct, otherwise everything is correct, only they don't want to pay out because the name of the place is not on it.

They can't cause stress because of something like that.

Bonus operations have implemented everything only fits the address, as I said, instead of öpfingen, I entered my place of residence ulm.

I would be very happy if you could help me.

Kind regards

Murat T *****

Sehr geehrte Damen und Herren,

Ich habe bei der Verifizierung anstatt öpfingen ulm eingetragen versehentlich aber die Postleitzahl stimmt sonst stimmt alles, bloß die wollen nicht auszahlen weil der name des Ort nicht drauf steht.

Die können doch wegen sowas nicht stress machen.

Bonus Bedienungen habe umgesetzt alles passt nur bei der Adresse hab ich wie gesagt anstatt öpfingen mein Wohnort ulm eingetragen.

Würde mich sehr freuen wenn sie mir weiterhelfen könnten.

Mit freundlichen Grüßen

Murat T*****

Dear murati5575,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before start playing. However, I understand that you didn’t do it intentionally.

If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to petronela.k@casino.guru. 

Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"My request has been settled,

Thank you anyway for your effort and I wish you all the best "

Additional comments from the player:

"Mein Anliegen hat sich erledigt,

Bedanke mich trotzdem für Ihre Mühe und wünsche Ihnen ein gutes gelingen"

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, murati5575, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru