Desiplay Casino - Povlačenje igrača je odloženo zbog problema sa dokumentima.

This company is not giving my withdrawal, it is a fraud platform, I have sent the documents to them again and again Sir, but they are repeating the same answer again and again Sir, they are saying that they need the documents, every time they are saying that they need the documents, I have sent the documents to them at least 10 times but they are not giving my withdrawal, I had made 4757 INR by depositing Rs. 130 and winning it, what would have happened if there was a loss, but now I have won and saying roll 88 they are asking for the documents whereas I have sent all the documents but Sir still they are not giving withdrawal from my account, these fraud desi play casino people please help me 🙏

Mere withdrawal nhi derhi ye company ek froud platform h iske paas bar bar document bhej diye hai sir fir se bar bar ye same answer reapet krte hai sir bol rahe h documents chiye har baar koi km se km 10 bar document bhej chuka hu inke pas lekin mere withdrawal nhi derhe Jo mne 130 rupay dal krke win krke 4757 inr bnae the agar loss hojata to kya pta ye dedete lekin ab m win hogya or rool 88 bol kr documents mang rhe h jbki mne sare documents bhej diye hai lekin sir fir b mera account se withdrawal nhi de rhe ye froud desi play casino wale please help me 🙏

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear 8199003089123,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Sir ji it is not going more than 5 MB, I will send it in photos another time Sir

Sir ji 5 mb se jyada ja nhi rhi h photos m dusri bar bhejunga or Sir

I am sending the documents to your mail id, sir. kristina.s@casino.guru

Aapki mail id pr bhej rha hu sir documents kristina.s@casino.guru

Please help me with my withdrawal, sir. The company is asking for the same documents again and again, even though I have sent the documents many times. Sir, please help me.

Mera withdrawal dilwa dijiye sir please company same documents bar bar mang rhi h jbki bhut bar m document bhej chuka hu sir please help me

Dear Jaiveer,

We are open, but you cannot complete the verification process. The official has decided to redeem your bets and your winnings in accordance with Company rule #83.4.

According to this rule:

The Betting Company also reserves the right to cancel the betting agreement and all conditions before or after the start or end of any game. It also reserves the right to refuse to pay any winnings or refund any bets.

When does this happen: If a person has more than one betting account, registers multiple times, and uses the same full name.

- If more than one person places bets from the same IP address or from the same device.

- If a person registers a new account using another person's network.

- If bets are placed by several individuals or in a group.

- If the person uses any kind of software to influence the outcome of bets,

- Betting account is used for some other work.

All these reasons may lead the company to do this, and this decision of the company will be the final decision.

We hope you will understand us,

Thank you!

Sir, I have received this message from the company and the company is lying that you have created too many accounts, you have too many IP addresses, you play in groups, Sir, all these allegations are false, Sir, the company is lying to keep my winning amount, please help me 🙏 🙏 🙏 😭 😭 😭

Priy Jaiveer,



Hume khedd hai, lekin aap verification ki prakriya ko pura nahi kar sakte hain. Adhikaari ne aapki bets ko radd karne aur company ke rule number #83.4 ke anusaar aapki jiti hui rashi ko bhi radd karne ka faisla kiya hai.



Iss rule ke anusaar:



Betting company ke paas betting agreement ko radd karne ka bhi adhikaar hai aur kisi bhi khel ke shuru hone aur khatam hone se pehle ya baad me bhi sabhi sharto ko radd karne ka bhi adhikaar hai. Yahan tak ki jiti hui rashi ko nahi dene aur kisi bets ko refund nahi karne ka adhikaar bhi company ke paas hai.



Aisa kin paristhiti me hota hai:Agar koi vayakti ek se zyada betting account rakhta hai, kai baar registration karta hai, jisme uska pura naam same hi hota hai.



- Agar ek hi IP address se ya ek hi device se, ek se zyada vayakti bets lagate hain.

- Agar koi vayakti kisi dusre vayakti ke network ka istemaal kar ke naya account register karta hai.



- Agar kai vayaktiyon ke jariye ya group ke zariye bets lagayi jati hai.

- Agar vayakti kisi tarah ke software ka istemaal kar ke bets ke result ko prabhavit karne ka kaam karta hai,



- Betting account ko kisi dusre kaam ke liye istemaal kiya jata hai.



In sabhi karano se compay aisa kar sakti hai, aur company ka yeh faisla antim faisla hoga.



Hum aasha karte hain aap hume samjhenge,

Dhanyawaad!

Sir company se ye msg aaya h or company juth bol rhi h ki jyada account bnae h ip address jyada h groups me khelte ho sir ye sabhi aarop juthe h sir meri winning amount rakhne k liye company juth bol rhi h please help me 🙏 🙏 🙏 😭 😭 😭

Sir, this company wants to keep the money by making any allegations, which is absolutely wrong. Sir, please give me the money that I have won.

Sir ye company kuch bhi allegations lga kr pese rakhna chahti hai jo ki bilkul galat hai sir mere win kiye hue pese the sir please dilwa dijiye

Thank you for your reply. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Do you currently have access to your casino account?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you.

Sir

1. I am not able to withdraw or play any game

2. I played live casino sir

3. Without an active bonus bina bonus k win kiye hue pese the sir ye

Please give me my withdrawal.

Sir

1. M withdrawal nhi kr pa rha hu or na hi koi game khel pa rha hu

2. Mne Live casino khela tha sir

3. Without an active bonus bina bonus k win kiye hue pese the sir ye

Please muje mera withdrawal dilwa dijiye

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear 8199003089123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina