DingoSpin Casino - Račun igrača je zatvoren, a sredstva konfiskovana.

I am reporting Dingo Spin / Casino Dingo, operated by Topia Solutions N.V., partner Apex Partners / EdgeBet Partners, Curacao‑licensed.

On 3 April 2026, I had valid balance AUD 6,505.56. I requested withdrawal twice:

• ID #15742666073

• ID #15742462439

Both rejected. Immediately after, they manually marked transaction "FORFEITED" (Ref #15742674469) and removed all funds.

I asked repeatedly: "Which rule, law or term did I break?"

They only said: "You breached the laws" — never gave any specific clause, never showed proof, then blocked my account.

Account was fully verified, documents approved, played fairly, met all rules. Taking money without clear reason is unfair and against fair‑play standards.

Desired outcome: Full AUD 6,505.56 returned, paid to my registered PayID/bank.

Evidence attached: Screenshot showing balance, rejected withdrawals, "FORFEITED" status.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Which games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

Thank you for your reply. Regarding your questions:

1. Successful Withdrawals: I have had multiple significant, successful withdrawals (including payouts of $21,000 and $10,000) from sister casinos within the same group (formerly Edgebet group @ present Apex group ), such as Madting , V8, and Pokies God. Because I am a verified winning player across this network, I am uncertain if I have processed a withdrawal specifically from the Dingo Spin yet, but my history across the group is well-established.

2. Games Played: My winnings were accumulated playing Slots.

3. Bonus Usage: These winnings were accumulated without a bonus. (I m 100% sure i used my own cash, No bonus claims at all

I have always followed the terms and conditions across all sites in this network. I am simply looking for the same professional treatment and payout from Dingo Spin that I received from their sister sites.

Best regards,

M. S.

Hello Mani03,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you response. Will Waiting for veronica to come and Assist further in resolving this

Regards

Dear Mani03

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Mani03,

My name is Kubo, and I’d like to start by apologizing for the delay in addressing your complaint. I want to assure you that I’ve been working on this matter and have already established communication with DingoSpin Casino through their live chat, which appears to be the only available contact channel for this casino.

Unfortunately, DingoSpin Casino falls into the category of casinos with a low safety index, as assessed by our analysts. Casinos in this category often lack transparency, do not prioritize cooperation, and fail to address player concerns effectively. During my communication with their live support team, it became apparent that the casino is unwilling to cooperate or provide meaningful details. Their responses seem to be provided randomly and do not address any of presented inquiries and any resolution or assistance gathering attempts appear to be pointless.

Because of this lack of cooperation, I am unfortunately unable to resolve your complaint. I have no choice but to close this case as unresolved. Should the casino decide to provide additional details or express a willingness to resolve the matter in the future, we will reopen the complaint and notify you by email.

For the future, I strongly recommend choosing casinos based on their reviews and safety ratings to avoid situations like this. We’re always here to help you assess a casino’s reputation before you play.

I am truly sorry we could not assist you further on this occasion.

Best regards,

Kubo