Dudespin Casino - Igrač se bori da dobije podršku od kazina.

Hello everyone,

I've been registered at this casino for several months now. During this entire time, I haven't been able to contact customer service via email. Of course, I know the correct address... I ignored it at first... but when I requested account closure due to gambling problems, I became increasingly frustrated by not receiving a response! I pointed this out several times in the live chat... which, as is so often the case, seems incompetent! I also received nothing after requesting an email for verification.

I've reported my problems here several times... no response! That can't be right, can it? Please help me with this matter.

Hallo erstmal ,

ich bin mittlerweile seit mehreren Monaten in diesem Casino angemeldet.in dieser ganzen Zeit habe ich es nicht geschafft Kontakt per email zum Kundendienst aufzubauen.die richtige Adresse ist mir natürlich bekannt..habe das am Anfang noch ignoriert..als ich aber um kontoschliessung gebeten habe aufgrund von spielproblemen hat es mich mehr und mehr geärgert keine Antwort zu bekommen ! Ich habe im livechat mehrfach darauf hingewiesen..dieser scheint wie so oft unfähig ! Auf meine Bitte mir zur Überprüfung eine email zu schicken kam auch nichts an .

habe auch hier mehrfach von meinen Problemen berichtet ..keine Reaktion ! Das darf doch nicht sein oder ? Bitte helfen sie mir in dieser Angelegenheit

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again with a new self-exclusion request via email at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Dudespin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas