Dragi Džizboks,
Hvala vam puno što ste podneli žalbu. Žao mi je što ste imali problem sa Dudespin-om.
Da bismo bolje razumeli situaciju i efikasno vam pomogli, molimo vas da pružite više detalja tako što ćete odgovoriti na sledeća pitanja:
- Da li je vaš nalog trenutno dostupan?
- Da li ste dobili bilo kakve odgovore/potvrde od Dudespin-a u vezi sa vašim zahtevima? Ako jeste, kada?
- Možete li dati detalje o slučajevima kada je vaš nalog ponovo otvoren bez vašeg zahteva?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Unapred hvala na vašem odgovoru.
Srdačan pozdrav,
Petra
Dear Jeesbox,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue with Dudespin.
To better understand the situation and assist you effectively, could you please provide more details by answering the following questions:
- Is your account currently accessible?
- Have you received any responses/confirmation from Dudespin regarding your requests? If so, when?
- Can you provide details about the instances when your account was reopened without your request?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petra
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