Dudespin Casino - Povlačenja igrača su odložena i račun nije zatvoren.

Withdrawals were delayed and they wouldn't process them until you lost everything. When it came time to self-exclude, they ignored me and didn't close my account. I think it's a casino scam.

RETRASOS EN LOS RETIROS Y NO LO PROCESABAN HASTA QUE LO PERDIAS TODO,Y A LA HORA DE AUTOPROHIBIRME NO HACEN CASO Y NO TE CIERRAN LA CUENTA,CREO QUE SIN UNA ESTAFA DE CASINO.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@dudespin.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Dear Anton7476,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, the casino reopens my account whenever it feels like it. They closed my account for a week and then reopened it. I've sent about 10 emails asking them to close the account and they're ignoring me.

No el casino me reabre la cuenta cuando le apetece me cerró la cuenta una semana y me la ha vuelto a abrir llevo como 10 correos enviados para que cierre la cuenta y no hacen caso.

Thank you for your reply. Could you please forward your self-exclusion request? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, do you currently still have access to your account?

Thank you for your patience and cooperation.

Dear Anton7476,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru