Dudespin Casino - Povlačenja igrača su odložena u kazinu Dudespin.

Hello Casino-Guru-Team,

I would like to file a complaint regarding delayed withdrawals at Dudespin Casino.

I submitted three withdrawal requests of €800 each on:

April 25th, 2026

April 26th, 2026

April 27th, 2026

As of today, all three withdrawals are still stuck in the status "Under Review".

Important details regarding my case:

• My account currently states that no verification is required.
• No additional KYC verification or documents have been requested by the casino at any point.
• All winnings were obtained without using any bonus or promotional offer.
• According to the casino’s terms and conditions, withdrawals should normally be processed within 3 business days.
• In an earlier email, a VIP manager informed me that withdrawals may take up to 5 business days.
• Despite this, my withdrawals have now been pending for 14 days.

I have contacted:

• regular customer support,
• live chat support,
• and multiple VIP managers.

The responses were mostly generic and no concrete payout timeframe has been provided.

At one point, my emails were no longer answered at all. Only after following up again a I receive another reply stating that the withdrawals are currently under review by the finance team, but still without any estimated processing date.

Additionally, my VIP Level 3 account is limited to:

a maximum withdrawal request of €800 per day

and a maximum of 3 pending withdrawals at the same time.

Because all three withdrawals remain under review, I am currently unable to withdraw any further funds from my account balance.

I also still have a significant remaining balance on the casino account, which increases my concern regarding the ongoing delays and lack of transparency.

At this point, I am requesting:

• processing of my pending withdrawals,
• a clear explanation for the delay,
• and transparent communication regarding the expected payout timeframe.

Thank you very much for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear FortunePlayer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When was the last time you were in contact with casino support regarding the delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

thank you for your response.

1. No, I have not received any successful withdrawals from Dudespin so far.

2. I contacted the VIP manager regarding the delayed withdrawals yesterday.

The casino informed me that the withdrawals are still "under review" by the finance team, but no specific timeframe was provided.

Additionally, I received promotional/VIP offers encouraging me to continue playing while the withdrawals were still pending. I declined these offers and clearly stated that I first wanted to ensure that my existing withdrawals would be processed reliably and according to the stated processing times.

The VIP manager replied today that my withdrawals had been "prioritized".

Best regards

Dear Tomas,

I would like to provide a short update.

Today, two of my three pending withdrawals were processed and marked as completed by Dudespin. I am now waiting for the funds to arrive in my account.

One withdrawal request of €800 is still pending.

At this stage, I would therefore like to keep the complaint open until:

• the two processed withdrawals have actually been received,
• the remaining third withdrawal has also been processed,
• and there is clarity regarding the further withdrawal process for the remaining balance.

I will provide another update once the funds arrive or if there are any further changes.

Best regards,

Marc

Dear Tomas,

I would like to provide another update.

Today, I received a phone call from my VIP manager at Dudespin.

He asked whether the withdrawals had worked and explained that, according to him, Dudespin can only approve or process one withdrawal per day.

I asked why the withdrawals had taken so long. The explanation given was that the requests were made near the end of the month and that there were many withdrawal requests at that time.

Most importantly, the VIP manager also confirmed to me that withdrawals reduce the VIP level/progress. Since the withdrawal limits depend on the VIP level, this means that my future withdrawal limits may decrease while I am trying to withdraw my existing remaining balance.

This is a major concern for me because I still have a significant balance on my account.

The current withdrawals have taken almost three weeks to be processed. If future withdrawals take a similar amount of time, the stated daily and monthly withdrawal limits would not be practically achievable, especially because only three pending withdrawals are allowed at the same time.

Under the current structure, the process of withdrawing my existing balance may therefore become much longer and less predictable with each withdrawal.

Could Casino Guru please help clarify with Dudespin whether a transparent payout schedule or an individual withdrawal arrangement can be agreed for the remaining balance, so that my ability to withdraw is not negatively affected by long processing times and a decreasing VIP level during the payout process?

Best regards,

Marc

Thanks for the update.

Please let me know whether the casino keeps processing your requests according to your expectations since your last post.

Looking forward to your reply.

Dear Tomas,

Two of the original three withdrawals have been marked as completed by Dudespin.

However, the third original withdrawal request from April 27th, 2026 is still in the status "Under Review".

In addition, I have submitted two further withdrawal requests of €800 each in order to continue withdrawing my existing balance. So far, there has been no progress on these new withdrawal requests either.

Best regards

Dear Tomas,

I would like to provide an important update.

One of the withdrawals that had previously been marked as completed did not arrive in my bank account. Instead, the amount was returned to my Dudespin account today and is now shown as a Deposit.

As a result, two of my original withdrawals are still not successfully paid out:

the withdrawal from April 26th, 2026 was returned to my casino account,

the withdrawal from April 27th, 2026 is still under review.

This means that only one of the original three withdrawals has actually arrived so far.

So no, the casino doesn't keeps processing my requests according to my expectations.

Best regards

Dear FortunePlayer,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello FortunePlayer,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru