Dudespin Casino - Povlačenje igrača je odloženo.

Hello, I made my first withdrawal on May 17th. Then on May 18th and 19th, I made the next €500 each day (due to the daily withdrawal limit).

After a week, I contacted customer support via chat, but since then I've only received the same automated, standard replies every day. Everything is still just "being processed," but nothing is progressing. According to the provider, and despite multiple inquiries, I don't need to verify my account.

Hallo ich habe bereits am 17.5 meine erste Auszahlung getätigt. Und am 18.5 und 19.5 dann jeweils die nächsten 500€( aufgrund des auszahlungslimits pro Tag) .

nach einer Woche habe ich den Chat kontaktiert aber erhalte seitdem täglich nur die gleichen automatischen Standard Antworten. Aber alles ist weiterhin nur in Bearbeitung aber es geht nicht weiter. Verifizieren muss ich auch nicht laut dem Anbieter und mehrmaliger Nachfrage.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you kindly specify what games you played to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hey,

No, I haven't made any withdrawals from this site before. I played regular slots with an initial bonus which I successfully fulfilled, etc.

In the chat, they always say everything is okay and that it's a top priority. But I hear that every day, and nothing changes. None of the three withdrawals have been processed yet.

Hey,

nein habe bei dieser Seite vorher noch keine Auszahlungen getätigt. Gespielt habe ich ganz normal Slots mit einem Bonus am Anfang den ich aber auch erfolgreich umgesetzt habe usw..

im Chat wird ja auch immer gesagt alles ist ok und vonwegen höchste Priorität. Aber das höre ich jeden Tag aber es ändert sich nichts. Keine der 3 Auszahlungen wurde bis jetzt bearbeitet.

???

Hello Svienen,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

??

Thank you for your patience while I was away from the office.

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payments at veronika.f@casino.guru. These can be chat transcripts, emails, or screenshots. Thank you for your cooperation.

Unfortunately, I can't send the chat because I didn't save it. However, it's always the same story. They patiently ask you to wait and tell you that you have top priority and that the money will come. It's already been a month since I requested the payout.

Leider lannxicu den Chat nicht senden da ich diesen nicht gespeichert habe. Jedoch ist es immer das gleiche. Man wird im geduldig gebeten und gesagt dass man oberste Priorität hat und das Geld kommen wird. Ist bereits ein Monat her seit ich die Auszahlung angefragt habe.

Dear Svienen

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Svienen,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka