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Good morning, on June 23rd I submitted a request to withdraw PLN 2,000, the request was visible until July 2nd, under verification, on July 3rd my money was withdrawn to my deposit without explanation, on July 3rd I made another request to withdraw PLN 1,000, PLN 500, PLN 500, I cannot communicate with the chat, what should I do?

Dzień dobry, 23 czerwca złożyłem żądanie o wypłacenie 2000 pln, wniosek widniał do 2 lipca, w trakcie weryfikacji, 3 lipca moje pieniądze bez wyjaśnienia zostały cofnięte na mój depozyt, 3 lipca dokonałem ponownego żądania wypłaty 1000pln, 500pln, 500pln, z czatem nie można sie porozumieć,co robić ?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate your winnings with or without a bonus?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the KYC process?
• Have you received any explanation from the casino as to why your withdrawal request was cancelled? Which payment method did you select for your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Eryk93PL,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru