Dudespin Casino - Pristup igrača kazinu je blokiran.

Good evening,

I've been a member of this casino for several months now. Aside from the fact that withdrawals can take up to a week (which is very annoying), I haven't had any other problems. However, since yesterday evening, after making another deposit of €20, the site is no longer accessible! See the attached photo. Now I don't know what's going on or if the company has closed down. If so, will I get my €20 back? Sincerely

Guten Abend,

Ich bin schon seit einigen Monaten bei diesem Casino. Außer dass sie Guthaben Auszahlung mit unter bis zu einer Woche dauert (was sehr ärgerlich ist) hatte ich ansonsten bisher keine Probleme.. seit gestern Abend noch mal Einzahlung von 20 € ist diese Seite jedoch nicht mehr verfügbar! Siehe Foto im Anschluss nun Weis Ich Nicht was da genau ist oder ob das Unternehmen geschlossen wurde wenn ja komme ich an die 20 € zurück. Mit freundlichen Grüßen

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you were in contact with casino support?
• Have you reached out to support@dudespin.com and asked for assistance? Have you received any response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Katastrophe1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru