Evospin Casino - Igrački nalog je neočekivano zatvoren.

Hello!

I went to the casino sometime in November, played a little, won, passed verification and withdrew the money!

On 11.12.2025 I made a deposit of 800Usdt with a bonus, was able to win the wager and tried to withdraw the winnings, but after 3 days my account was blocked and they refused to explain anything!!

FRAUD!!!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions for clarification.

• Could you please specify which bonus you activated and played with after depositing 800 USDT into the casino? If available, please share a link or a screenshot of the bonus.
• Which games did you play while the bonus was active?
• Could you kindly forward the email you received from the casino after your account was initially blocked? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. Welcome bonus on the third deposit!
2. Royal Hot(Gamzix)
3. 
   

I didn't receive a notification about the account being blocked, they didn't inform me about it at all

I found out when I tried to log in to the account. I will forward the casino's response, following my personal request.

Thank you for your response and for your email.

Could you please specify which documents you sent to the casino for verification? If possible, please forward these documents to me at veronika.f@casino.guru. I appreciate your patience and cooperation.

I sent all the documents by email!

Hello Vov4ik4ik,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Vov4ik4ik,

After a thorough review of your case, we have to agree with the casino's decision to permanently close your account. The documents you have provided show signs of editing, which is not allowed; in fact, it could be considered a criminal offense and is in direct breach of the casino's terms and conditions. It is your responsibility to provide only real, truthful documents issued by official institutions. Any attempt to use fake or forged documents is not tolerated.

Because of the aforementioned reasons, we have to reject your complaint. I strongly advise you to refrain from any attempts to use documents of questionable authenticity in the future. Moreover, since providing forged documents is in breach of our own Terms and Conditions, your Casino.Guru account will be permanently banned.

Thank you for your understanding.

Best regards

Veronika