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Casino refuses payout after 15 days! Chat only, computer questions, no help! Customer fraud is obvious! Avoid this casino! I'll see if the money arrives!

Casino verweigert Auszahlung nach 15 Tagen! Chat nur computer Frasen keine Hilfe ! Betrug an den Kunden ist offensichtlich! Meide dieses Casino! Werde sehen ob das Geld kommt!

Dear Klaus777777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I haven't withdrawn anything yet! I used the bonus and complied with all the terms and conditions! Verification was successful! I've played at various casinos and know the requirements!

I am always connected to Fiona's computer system with the deception that it is just a computer system!

No answer, just blocks of text and the email address for a complaint was refused!

Obviously a scam! All requirements met! No response, nothing! No way to reach customer service!

Please help!

Kind regards, Klaus Friedrich T***

Ich habe noch nichts abgehoben ! Habe Bonus verwendet und alle Bestimmungen eingehalten! Verifizierung war erfolgreich! Habe verschiedene Casinos gespielt und kenne die Voraussetzungen!

Werde immer an Fiona Computer Sytem verbunden mit der Täuschung weiterverbunden wo es sich wieder nur um ein Computer System handel!

Keine Antwort nur Schriftblöcke und die Email Adress für eine Beschwerde wurde verweigert!

Offensichtlich Betrug! Alle Voraussetzung erfüllt! Keine Rückmeldung nichts! Keine Möglichkeit den Kundenservice zu erreichen!

Bitte um Hilfestellung!

Mfg Klaus Friedrich T***

I can't get into the chat anymore!

Fraud obvious

Komme jetzt Chat auch nicht mehr rein!

Betrug offensichtlich

Hello Klaus777777,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your help! Regards, Klaus

Ich danke für die Hilfe! Mfg Klaus

Thank you for your reply, and I apologize for the delayed response, Klaus777777. Could you please advise if you currently have any active withdrawal requests? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

My withdrawal request from June 3, 2025 has still not been processed! See current screenshot from today! I have inquired more than 10 times! Only a computer system with fake employee Fiona is accessible and when you are redirected you get the same blocks of text with no answers to questions! Email address was denied! Access is blocked or denied frequently, including today! No answers to questions, just blocks of text! I made the profit in compliance with all criteria because I pay particular attention to them and am aware of the problems that arise as a result! Basically it is a fraudulent delaying tactic and a disrespect to the customer!

Don't play under any circumstances!

Regards, Klaus

Mein Auszahlungsantrag vom 3.6.2025 wurde noch immer nicht bearbeitet! Siehe aktuellen Screenshot von heute! Habe mehr als 10x nachgefragt! Nur Computer System mit Fake Mitarbeitern Fiona erreichbar und wenn man weitergeleitet wird bekommt man die gleichen Schrift Blöcke ohne Antwort auf Fragen! Email Adresse wurde verweigert! Zutritt wird öfters sowie heute gesperrt oder verweigert! Keine Auskunft auf Fragen sondern immer nur Schrift Blöcke! Habe den Gewinn gemacht unter Einhaltung aller Kriterien weil ich besonders darauf achte weil mir Probleme die dadurch entstehen bekannt sind! Im Prinzip ist es eine betrügerische Hinhaltetaktik und eine Respektlosigkeit gegenüber dem Kunden!

Auf keinem Fall spielen!

Mfg Klaus

Thank you very much for your cooperation. I will now transfer your complaint to my colleague, Martin (martin.l@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello Klaus777777,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

Thanks for the support !

Regards, Klaus

Danke für die Unterstützung !

Mfg Klaus

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok

Thank you! I don't think this casino cares about a rating because they make enough money by cheating players! You pay in and have no way of getting your winnings, and that's called cheating! No help, no support, just chats with a computer that just keeps sending the same blocks of information until you're forwarded to a specialist who sends the same blocks of words! Emails are either not answered or cannot be delivered! Biggest scam casino I've played at!

Stay away from fraud!

If I do receive any money, I'll write it here!

Regards, Klaus

Danke! Ich denke es ist diesem Casino ein Rating egal weil sie genug mit Betrug am Spieler verdienen! Man zahlt ein und hat keine Möglichkeit seinen Gewinn zu bekommen und so was nennt man Betrug! Keine Hilfe keine Unterstützung nur chats mit einem Computer der nur immer die gleichen Blöcke an Infos schickt bis man an einem Spezialisten weitergeleitet wird der die selben Blöcke an Wörtern schickt! Emails werden nicht beantwortet oder sind nicht zustellebar ! Größtes Betrugs Casino das ich spielte!

Hände Weg Betrug!

Falls ich doch noch Geld erhalten sollte schreibe ich es hier!

Mfg Klaus

Dear Klaus777777,

we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.

Daily attempts to make a difference! Nothing happens! Always the same lies!

Regards, Klaus T

Täglicher Versuch etwas zu bewegen! Nichts passiert! Immer gleiche Lügen!

Mfg Klaus T

I write every day! Always the same lies! Today I'm confronted with the facts! Chat is shut down, blocked, or you're redirected so it all starts over! Apparently, the computer system is unavailable! Support email address refused! Wait 7 weeks!

ATTENTION 100 percent fraud!!

Don't deposit! Don't play!!

Rating too high because nothing in this casino is real!

Waiting 7 weeks, just lies, no help, nothing!!

FRAUD Casino!!!!!

Kind regards, KT

Schreib jeden Tag! Immer die selben Lügen! Heute konfrontiert mit Fakten! Chat wird abgeschalten gesperrt oder man wird weitergeleitet damit alles von vorne beginnt! Offensichtlich Computer System kein Mensch erreichbar! Support Email Adresse verweigert! Warte 7 Wochen!

ACHTUNG zu 100 Prozent Betrug!!

Nicht einzahlen! Nicht spielen!!

Bewertung zu hoch weil nichts in diesen Casino echt ist!

7 Wochen warten nur Lügen keine Hilfe nichts !!

BETRUG Casino!!!!!

Mfg. K.T

Dear Klaus777777, 

I am sorry to confirm that since we haven’t received any response from the casino regarding the issue, we cannot continue with the complaint resolution process and are forced to close it as ‘unresolved’.

Usually, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

Sadly, I couldn't be of more help, but bear i mind that closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.