FairPlay IN Casino - Igrački račun je zatvoren, a dobici konfiskovani.

so i had an account in fairplay499.com casino and i had deposited around 30000 inr and used to play with it and withdrew around 30k inr partially in a week and at the day when they blocked my account,my account balance was 63000 and after i played evolution roulette i bet 22500 on 0 number and 20000 on 36 (their max limit on number was 25k so it was within limit) and my payout was 810000 and my account total balance reached 814729 but after that winning they didnt paid any withdrawal and after 5-6 hours they locked my account for no reason and my all amount got stolen by them.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you played any other games besides roulette before your account was blocked?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Have you contacted customer support to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,thanks for your reply so I didn’t played any other game then baccarat,high low,roulette of evolution provider only.

They never asked for kyc on website nor in whatsapp and nor they asked for kyc for withdrawal.They directly locked my account and didn’t asked for kyc.

yes i did contacted customer support whole day and tried to do everything so i contacted them on WhatsApp ,some blocked me, some said it can’t be opened and didn’t provided any reason ,i also warned him about complaining them in cyber cell then they said do whatever means inshort they dont want to pay nor give reason to why not to give payout.

please help me.

Please forward me all the communication between you and the casino customer support regarding the closure of your account at veronika.f@casino.guru, or post screenshots directly here in the thread.

The conversation were on whatsapp and he was not typing but voice messages and i would have sent you the ss but it been 7 days and he deleted every message he did that day only when i warned about complaining in cyber police.

Dear Imran00

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Imran00 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask FairPlay IN Casino for their help in resolving this complaint. We would like to know why the player's account was closed and winnings confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter