FastBets Casino - Povlačenje igrača je odloženo.

8 days since withdrawal request, no answer or no approval. asking for verification when i were verified, no answer from support anymore when i ask where my withdrawal are. they say that they have a withdrawal window within 24 hours and still i cant get my money, seems like a big scam that cant even handle a withdrawal of 2000 euro

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mulfenboo,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay and the difficulties you’ve encountered with your withdrawal.

Thank you also for providing the screenshots — they are helpful. To better understand your situation and assess what might be causing the delay, I would like to ask you a few additional questions:

• You mentioned that you were already verified — could you clarify when your verification was completed and whether the casino confirmed it?
• Have they requested any additional documents after your withdrawal request? If yes, have you submitted them?
• Have you successfully made any withdrawals from this casino in the past?

If it is more convenient for you, you may forward all relevant communication and documents directly to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela