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I've been waiting for the payout for over a month ... Account was verified after one day. Customer center keeps saying that processing takes up to 21 working days. But they are long gone. What shall I do -.-

Seit über einen Monat warte ich auf die Auszahlung... Konto wurde nach einem Tag verifizert. Kundencenter sagt andauernd das die bearbeitung bis zu 21 werktage dauert. Die sind aber schon längst rum. Was soll ich noch machen -.-

Dear chriss1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good day. Yes, my account has been fully verified since the 1st day. In addition, the terms and conditions state a processing time of up to 48 hours. After these were over, the status was set to ... in process. After chatting several times, I was told that it could take up to 21 working days for the payment to be made SECURELY. (There is nothing to do with this in the terms and conditions).

Guten Tag. Ja mein Konto ist vollständig verifiziert seit dem 1. Tag. Zudem steht in den AGB eine bearbeitungszeit vom bis zu 48 std. Nach dem diese vorbei waren setzte man den status in... in bearbeitung. Nach mehrmaligen chatten sagte man mir das es zusätzlich bis zu 21 werktage dauern kann bis die auszahlung SICHER erfolgt. (Dazu steht nichts in den AGB) Fehlanzeige!

Thank you very much, chriss1990, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello chriss1990,

I'm Nick and I'll be assisting you from now on in your issue. I would like to ask FireSlots Casino to join us and help us resolve the player's issue.

I always get this to hear in the chat:

However, to speed up the process, I'll send a reminder to our finance department about your problem.

I advise everyone to play from there

Ich bekomme Immer das zu hören im Chat:

Um den Vorgang zu beschleunigen, werde ich jedoch eine Erinnerung zu Ihrem Problem an unsere Finanzabteilung senden.

Ich rate hier jeden ab dort zu spielen

Unfortunately, we haven't receive any respond from the casino yet. Please note that in case the casino won't respond within the next 7 days, the complaint will be closed as unresolved and may negatively affect the casino's rating.

Great ... nothing will come either! Dear other player. FINGERS OFF THIS CASINO

Na super... da wird auch nichts kommen! Liebe anderen Spieler. FINGER WEG VON DIESEM CASINO

Dear chriss1990,

Unfortunately, we still haven't receive any respond from the casino. I'm really sorry that we could not help you resolving this issue but as long as the casino is non-responsive, there isn't much we can do. We will be now forced to close the complaint as unresoveld which may negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best to help you out.

Best regads,

Nick

Casino.guru