Fragabet Casino - Povlačenje igrača je odloženo.

Hi, the casino won't pay me my money. I've tried for three days straight, and they keep rejecting my withdrawals. Support keeps making up excuses about their payment provider and telling me to try again the next day, but the problem persists. A friend of mine had the same problem; his withdrawals were rejected.

My account is fully verified and has no restrictions.

Hola, el casino no me quiere pagar mi dinero, he intentado por 3 dias seguidas y una y otra vez rechazan mi retiro, en soporte inventan excusas de su proovedor de pagos, que vuelva a retirar al otro dia y el error continua. A un amigo le paso lo mismo, intentaba retirar y se rechazaba.

Mi cuenta esta totalmente verificada y no tiene restricciones.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification process, or at least submitted any identity documents for verification?
• What types of games did you play to accumulate your winnings?
• Which payment method have you selected for your withdrawal requests? Have you used the same payment method for depositing funds into this casino as well?
• Are there any other payment methods available for withdrawals in your account? If so, have you tried selecting one of them to see whether your withdrawal request gets cancelled again?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Have you made any successful withdrawals from this casino before?

A: No

Have you completed the full KYC verification process or at least submitted any identity documents for verification?

A: Yes, I completed it.

What kind of games did you play to accumulate your winnings?

A: casino

What payment method have you selected for your withdrawal requests? Have you used the same payment method to deposit funds at this casino?

A: Bank transfer

Are there other payment methods available to withdraw funds from your account? If so, have you tried selecting one to see if your withdrawal request is canceled again?

A: There are cryptocurrencies, but it won't let me because it's not my original payment method.

¿Has realizado algún retiro exitoso de este casino anteriormente?

R: No

¿Ha completado el proceso completo de verificación KYC o, al menos, ha presentado algún documento de identidad para su verificación?

R: Si, lo complete.

¿Qué tipo de juegos jugaste para acumular tus ganancias?

R: casino

¿Qué método de pago ha seleccionado para sus solicitudes de retiro? ¿Ha utilizado el mismo método de pago para depositar fondos en este casino?

R: transferencia bancaria

¿Hay otros métodos de pago disponibles para retirar fondos de tu cuenta? Si es así, ¿has intentado seleccionar alguno para ver si tu solicitud de retiro se cancela de nuevo?

R: hay criptomonedas pero no me deja por no ser mi metodo de pago original

Dear Customer,

Thank you for your feedback. We sincerely regret that you experienced difficulties withdrawing your funds. 🙏

We understand your frustration and want to clarify the situation. Sometimes, delays are due to payment providers—we can't directly influence this, but we do everything we can to minimize these situations.

We've reviewed your history and see that your withdrawals were declined due to technical reasons related to the provider. These situations are temporary, and we always recommend trying again.

If you wish to withdraw your funds using another method, such as cryptocurrency, you must first make a minimum deposit using that same method. This is a standard procedure, described in section 7.3.1 of our rules, and is implemented to ensure security and verify the payment method.

We appreciate your patience and are here to help with any questions. If you're still having trouble, please contact our support chat and we'll resolve your issue individually.

Sincerely,

The Fragabet support team

Estimado cliente,

Le agradecemos por su comentario. Lamentamos sinceramente que haya tenido dificultades con el retiro de sus fondos. 🙏

Entendemos su frustración y queremos aclarar la situación. En ocasiones, las demoras se deben a los proveedores de pago — no podemos influir directamente en ello, pero hacemos todo lo posible para que estas situaciones ocurran con la menor frecuencia posible.

Hemos revisado su historial y vemos que sus retiros fueron rechazados por razones técnicas relacionadas con el proveedor. Estas situaciones son temporales, y siempre recomendamos intentarlo nuevamente.

Si desea retirar sus fondos a través de otro método, por ejemplo, criptomonedas, es necesario realizar primero un depósito mínimo con ese mismo método. Este es un procedimiento estándar, descrito en el punto 7.3.1 de nuestras reglas, y se aplica para garantizar la seguridad y verificar el método de pago.

Valoramos su paciencia y estamos aquí para ayudarle con cualquier consulta. Si aún tiene dificultades, escríbanos al chat de soporte y lo resolveremos de forma individual.

Atentamente,

El equipo de soporte de Fragabet

Dear Fragabet Casino,

Thank you for reaching out and assisting the player.

Dear carloscazzely1,

Have you tried submitting your withdrawal request using bank transfer again? Alternatively, have you tried making a small deposit using Crypto, as suggested by the casino representative, and request a withdrawal again? Please let me know.

Dear carloscazzely1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru