FS Casino - Verifikacija igračkog naloga je odložena.

Hello.

I can't get my account verified because they keep rejecting any selfies holding my ID on the grounds of "poor quality". Earlier today, they requested me to also hold a piece of paper containing my email address and current date. Needless to say, those selfies have also been rejected. I asked them if they found something blurred or unreadable, or my face not matching my ID or whatever. All I hear is "poor quality".

I believe they are trying to wear me down until I either cancel my withdrawals and waste the money, or consider them as gone.

Even if they happen to accept a selfie and verify my account, I suspect they'll pose other issues. I've read some concerning stuff about this casino and (sister casinos).

I can send the selfies to an admin in private so they can judge for themselves.

Any help at this point would be appreciated.

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Dear Izer,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that verifying your selfie seems to be the only issue?
• Have you provided any other documents to verify your account? Has the casino approved all of them?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina