Fun88 Casino AR - Igrač ne može da povuče dobitke.

Good morning, the problem is the following: I have 96,700 Argentine pesos to withdraw from my Fun88 account. I won them fairly, but when I try to withdraw them via bank transfer, the withdrawal fails. I contacted support and they told me that the only available withdrawal method is through AstroPay, and I don't have an AstroPay account because it was deactivated due to unusual activity caused by a theft I suffered.

The support team only responds to formal protocols and doesn't provide a solution that meets my needs. I need help to withdraw my money, as I earned it fairly.

Buenos días, el problema es el siguiente, tengo un monto de 96700 pesos argentinos para retirar de mi cuenta de fun88, los gane justamente, pero a la hora de retirarlos por medio de transferencia bancaria, el retiro sale como fallido y hablo con el soporte y ellos me responden que el único metodo disponible de retiro es por medio de Astropay, y yo no tengo cuenta de astropay por que se me dio de baja por actividad inusual por culpa de un robo que sufrí.

El soporte se encarga de responderme formalidades protocolares y no darme una solución acordé a mi necesidad, necesito ayuda para poder retirar mi dinero, ya que me lo gane justamente.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear agufigue93,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. It's important to understand that the casino doesn’t have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Could you please advise if you have been informed about any alternative methods to withdraw your winnings besides AstroPay?
• Was your account verified successfully in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Dear agufigue93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru