FunBet.Me Casino - Igrački nalog je zatvoren.

They closed my account without any proper response just they say that I am unable to complete kyc

But i have provided every documents and proofs they have asked for still they blocked my account and freeze my funds

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please confirm which documents have you submitted for the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I have played live casino play tech blackjack and some baccarat

I have uploaded my adhar card, selfie of mine holding that document and Bank statement as they asked

There is no bonus or anything i win by playing on my deposit

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

I have provided all documents to email provided by you

Thank you for your response and for the evidence provided. Could you please forward the bank statement showing the deposits to FunBet.Me Casino as well?

Thank you in advance for your reply.

Sended to your email id

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Niapl,

I am truly sorry to learn that your account has been blocked. I will reach out to the casino shortly to address this issue and seek a resolution as quickly as possible. Additionally, I would like to invite a representative from FunBet.Me Casino to join this discussion and assist in resolving your complaint.

Dear FunBet.Me Casino,

Could you please clarify the reason for the player's account blocking? I would appreciate it if you could provide any relevant evidence regarding this matter. You may share your statement and any supporting documents in this conversation, or alternatively, you can send them to my email address at jana.k@casino.guru. Thank you in advance for your cooperation and assistance.

Kind regards,

Jana

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.