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Im trying to get Into My account and askel many Times to get on account where i Have deposited money 30€ they Said ITS open but I cannot logon with any method and they Ask a stupid screenshots about everything and cannot do anything on custom service when i give them The screenshots

Dear TestoBar,

Thank you very much for submitting your complaint. I’m sorry to hear about the problems you're experiencing with your account.

To better understand the situation and assist you effectively, could you please provide answers to the following questions:

• Can you specify the method you have used to try logging into your account (e.g., username/password, social media login, etc.)?
• What error message, if any, do you receive when attempting to log into your account?
• Have you tried resetting your password, and if so, what happened?
• What screenshots have you provided to customer service, and what specific assistance were you seeking from them?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

1. Evert method they Have: bank, email/password et

2. I dont get any error message just Ask me to Make new deposit but IT won't deposit more.

3. Yes i Have but their system doesnt send IT and i askel The customwr service change IT and i dis but didn't Work.

4. I tried Ask them that i can get to account and they asked screenshots some main Page etc and back

have there any updates?

Please forward me the communication between you and the casino customer support regarding the issue with accessing your account at veronika.f@casino.guru.

Also, kindly send me any evidence proving that you have an account at this casino.

okay so i tested some things i can try to log in to my account with any password or mean it goes to welcome bonus but cannot get into account. other emails there is no this way but only this my email. and they dont get it when i say there is no saying error anything that it goes deposit etc

Thank you for your emails. Could you please record and send me a short video showing the problem you encounter when trying to log in to your account? Based on the chat transcripts you shared, it appears that your account should be fully accessible, so we need to better understand what exactly is happening on your side.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear TestoBar,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika