Funzy Bets Casino - Povlačenja igrača su odložena i neobrađena.

Hi

I won on this casino like 4-5 months ago, havnt gotten a single withdraw from them and I can only make €300 withdraws as max but i can make many withdraws. but it doesnt matter since they never send cash. They also dont answer and email or in support chat.

I cant even see my transaction history anywere on the website bit i have 3 withdraws pending of €300 each and another €167 in the account.

Please help me since there is no way else to solve this i guess.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share any evidence of the incident or any communication with support regarding the delay? Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes i had successfull withdraws with them in the past before the became rouge.

Im pretty sure i was verified since i have gotten paid before, but it doesnt matter since they dont tell me anything.

I played with a bonus yes, they used to send alot of bonus offers by email.

They have never answered me(since i won last time) so there is nothing i can show.

Hello ronnyrock,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for the explanation.

Could you please share screenshots of your pending payouts, or any other evidence in support of your complaint?

Send it to my email at tomas@casino.guru or post screenshots here.

Looking forward to your reply.

Im sorry but they dont even have that function. or else I cant find it.

Ive been trying to fins it in my account for a long time. can only find bonus history but mno other history neither deposits or withdraws

Thanks for your reply.

Please note we are unable to confront the casino without any evidence of the incident. Have you received any notification about your payout request being acknowledged?

Could you please share screenshots of your attempts to reach out to support regarding the payout issue?

Share screenshots here or send the information to my email at tomas@casino.guru

They have paid me earlier like long time ago.

its always been the same, no confirmation for withdraw and no transaction history.

So what do you mean? because they missbehaving and dont show stuff on their website you not gonna help me?

There is also no chat history so I cant go back and show the conversations. but it would not matter since they havnt answered in chat conversations for a long time thats why im here with you to try to fix it.

It seems like they try to make it impossible to find evidence, I still think you should contact them to get all this info since else they will probably just try to do this to other new players

Kindly gather any evidence of the incident and forward it to my email at tomas@casino.guru for review. If the communication is missing completely, kindly contact the casino about the issue again, and this time, save screenshots of your conversation.

Without any evidence, we won't be able to confront the casino.

I apologize for the inconvenience.

Hello

The casino finally answered one of my emails from the 9th of December.

They told me that they have problems with dashboard.

And they told me to send them my total amount of withdraw and also my crypto address so they cand send me.

I guess this is positive, so should we extend this complaint like 7 days? and i will let you know if they will pay me or not?

Dear ronnyrock,

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful.

Please keep me informed about any further developments.

Dear ronnyrock,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

Yeah after that email they sent me saying that they will send my cash if I give them my crypto address seems like they were just lying again.

Anyway they have fixed their website now abit and i can see my transaction history so I have made a print screen of my pending withdraws dattinhg back to october 8.

Is this enough or do you need more information? Do you want me to send their email response also?

As you can see I have 3 pending withdraws of €300 each and another €167 in my account, equaling €1067 in unpaid money.

Dear ronnyrock,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear ronnyrock,

It’s a pleasure to e-meet you. My name is Lala, and I’ll be handling your complaint moving forward.

As part of our standard procedure, I would normally invite a representative from Funzy Bets Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread. I will reach out to their official support team through available channels to request assistance with your issue.

While waiting, if there are any updates or new developments, please don’t hesitate to share them with me.

Best regards,

Lala

Okey thanks Lala

Dear ronnyrock,

I have contacted the casino representative outside of the complaint thread with the hope that they will respond here as soon as possible. I will extend the timer by an additional seven days.

Ok thanks Lala

Dear ronnyrock,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, I do recommend you contact the Anjouan Gaming Authority and submit a complaint with them. To do this, please go to the casino's website and look for the Anjouan Authority logo, usually placed somewhere at the front page. It should look something like this:

Once you see it, click on it and it should open a license validating page on a separate browser window. Scroll down, until you see the button File a Complaint, click it and follow the instructions. If you need help with submitting the request, or if you hear back from either the authority or the casino, please let me know by sending me a quick message at jean.s@casino.guru. I am really sorry I could not be of more help on this occasion. :(

Best regards,

Lala