GarrisonBet Casino - Povlačenje igrača je odloženo zbog problema sa pristupom nalogu.

i opened an account with garrisonbet casino i played and won £150 i tried to withdraw but go cancelled as wanted proof of id address i have submitted these details 4 times i even sent photos of my passport as was using my driving licence but they kept rejecting it. after subbmitting my proof i have had no communication from the casino and when i went on to sign in to chat as iv chatted with them a lot online i found a 404 code error saying to delete cache and try again done this several times and cant get back on to the casino site so i cant contact them about my winnings and my withdrawel i hope you can help

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you were able to successfully access the casino website?
• Have you tried searching for the casino in your web browser to check whether the URL has changed?
• Have you contacted the casino’s customer support via email to ask about the issue you’re experiencing when trying to access the website?
• Which documents have you most recently submitted to the casino for verification? Have these documents already been reviewed by the relevant department, or are they still pending verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

about 2 wks ago I was chatting to them on web chat as to why I had not heard anything they basically told me to be patient yes I have tried searching them on web browser but when you click on the link for garrisonbet it takes you to another casino obvs one of theirs but o can’t log into it I have sent email with no reply and I sent driving licence bank statement official letter then I sent my passport as they kept saying pics of licence was not right

Thank you for your reply. Before we proceed with your case, kindly forward me all the communication between you and the casino that could be relevant to our investigation at veronika.f@casino.guru. Kindly include the documents that are still pending verification in your account as well. I appreciate your patience and cooperation.

I have sent over all emails between me and the casino can you let me know you have received them ok thank you

I only have the emails I can’t get the web Chat as can’t get onto the casino as can’t seem to find it now that is why I got intouch with you thank you

Dear banny72

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you banny72 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask GarrisonBet Casino for their help in resolving this complaint. We would like to know what the issue is with the website and what we can do to help the player receive their winnings.

Thank you!

Hi I received a email about a bonus and clicked on the link that took me to their web page and I was able to get on I went onto chat live chat and didn’t get anywhere at all I have requestedy withdrawal again and again no email or response from them it is so frustrating

Yet again they have refused my withdrawel i have sent over more documents they asked for and again silence have you managed to contact them

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok thank you

Dear banny72,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I would recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website; however, the casino doesn't display the validator on the website, most likely in an attempt to prevent players from escalating their complaints. I am sorry I could not be of more help on this occasion.

Best regards,

Peter