GarrisonBet Casino - Povlačenje igrača na GarrisonBet je odloženo.

Dear Casino Guru Team,

I would like to submit a preliminary complaint regarding a pending withdrawal at GarrisonBet ( https://garrisonbet8jxl.com/ ), which appears to be a new sister site operated under the UnlimLuck group.

Details of the case:

I registered and deposited as a UK player.

I won on the same night of 30/10/25

and, I requested a withdrawal of £500 to my bank account which is the highest withdrawal allowed per day on the site. Every 3 days they will return it back to site balance.

There is no verification function on the site itself. From experience with UnlimLuck, verification usually occurs via email if required.

As of now, I have received no communication from their payments team, since i send all documents required for verification despite being told they would email if further information was needed.

The site’s support email address is the same as UnlimLuck’s, suggesting they are closely connected.

Why I am contacting you:

Based on reports on Casino Guru, some UK players have successfully received withdrawals from UnlimLuck despite unclear licensing and terms.

However, this appears to be a newly launched site under the same operator, and I am concerned about whether they are treating UK players consistently and fairly.

I want to raise this now as a preliminary complaint in case delays or issues arise, as I have no clear way to escalate directly with the operator beyond their basic support.

Request:

I would appreciate if Casino Guru could open a file on this complaint, note my pending withdrawal of £900.14, and provide guidance on how best to proceed should the operator fail to process the withdrawal in a timely or transparent manner.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Masterfem,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Garrisonbet (https://garrisonbet8jxl.com/).

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you accumulated your winnings with the help of bonus, please?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

I played slots and won on bass. I rejected all free bonus by the casino site and requested my winning money via the same bank account I deposited from which is under my name. I have also sent proof of bank card used.

Dear Masterfem,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

They have deleted all chat history. The site is just after players deposit with no intension to pay out. It appears they don't have a license to operate see attached image

Dear Masterfem,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello Masterfem,

I am sorry to hear about your troubles. I am Hadi and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Hadi

Thanks I will keep you informed

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thanks for the update

Dear Masterfem,

I have tried to contact the casino multiple times but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will now mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend reaching out to the Anjouan Gaming Licensing Authority and submitting a complaint through their website at https://anjouangaming.com/submit-dispute/. They have additional tools and options to assist players in these situations. For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at https://casino.guru/submitting-complaints-to-regulators. If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at (hadi.a@casino.guru). I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Hadi