GG.BET Casino - Depozit igrača je odložen i nije kreditiran.

I have deposited 5k on 8th april 2025 it does not get credited in my ggbet account they said they didn't receive yet I gave them everything for proof my bank statement, UTR no ,screenshot of payment still they are saying case is under investigation from last 3 months

Transaction I'd a6f1d5db-4f99-4726-8164-5b852ac0883ap

Player I'd 58053063

Its feel like I am getting scammed

How a company like ggbet who sponsors top cs teams started scamming people this site should get banned from everywhere

Dear M0ng1r,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your deposit at GGBet.

To better understand your case, could you please clarify the following:

• Have you contacted your bank or payment provider regarding this transaction, and if so, did they confirm whether the payment was successfully processed on their side?
• Did you receive any confirmation email or receipt from GGBet at the time you attempted the deposit?
• Has the casino given you any estimated timeline for when the investigation will be completed?
• Could you please confirm whether you have made any other deposits with GGBet since April, and if those were processed normally?

If you have any relevant emails, official responses from your bank, or additional screenshots of the transaction, please forward them to petronela.k@casino.guru so we can review them in detail.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Have you contacted your bank or payment provider regarding this transaction, and if so, did they confirm whether the payment was successfully processed on their side?

ANS - YESS I HAVE SENT THE PROOF ON EMAIL ADDRESS MENTIONED ABOVE

Did you receive any confirmation email or receipt from GGBet at the time you attempted the deposit?

ANS-NO

Has the casino given you any estimated timeline for when the investigation will be completed?

ans-no

Could you please confirm whether you have made any other deposits with GGBet since April, and if those were processed normally?

ans-yess

Dear M0ng1r,

Thank you very much for your reply and for clarifying the details so far.

To proceed further, could you please provide us with your bank statements covering the period from 8 April 2025 (the date of the disputed deposit) until today? Ideally, the statements should show all transactions related to GGBet during this timeframe.

The reason we are asking for this is that casinos usually require proof not only of the specific failed transaction, but also of any successful ones before and after. Having a complete view of your payment history allows us to demonstrate that:

• the disputed amount was indeed sent from your bank,
• the same payment method has been used successfully in other cases, and
• most importantly, that the lost deposit was never credited back or returned to you.

This type of evidence can significantly strengthen your case and help us push the matter forward with the casino.

Please forward the statements (you may hide unrelated personal transactions if you wish) to petronela.k@casino.guru.

Thank you in advance for your cooperation.

i have sent the STATEMENT

any progress??

Dear Petronela,

Thank you for reviewing this complaint and giving us the opportunity to provide a response.

Regarding the mentioned transaction, it is still in the "new" status, which indicates the initial stage of processing. After a thorough review by our financial department, it was confirmed that the funds have not been credited to our side.

All the information you provided was cross-checked with our internal data, but no confirmation of the transfer was found. For this reason, we have repeatedly advised the user to contact their bank directly to clarify the details.

We sincerely regret the situation. Unfortunately, without the actual receipt of the payment, we cannot influence its resolution or have any control over these funds.

u want recipt of payment ??should i send u that??

Dear M0ng1r,

At this point, it’s important to follow the instructions already provided by the casino. Since their financial department confirmed that the payment was never credited to their side, the next step is for you to contact your bank directly. They will be able to clarify the status of the transaction and confirm whether the funds were processed successfully or should be returned to your account.

If you obtain any official confirmation or documentation from your bank regarding this payment, please share it here in the complaint thread so we can review it together.

Dear M0ng1r,

Thank you for sharing the additional documents. After carefully reviewing the screenshots, I noticed that besides the original reference number you provided earlier (804250981950024), there is also another transaction reference number visible: 509881563747.

It is important for us to distinguish between these two, as they may relate to different transactions. Could you please clarify this and provide any communication or confirmation specifically regarding the transaction with reference number 804250981950024? This will help us verify the situation more precisely and ensure that we are addressing the correct payment.

Thank you very much for your cooperation.

Dear M0ng1r,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru