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Hello

I have been waiting for my payout of 150.00 Euro (bitcoin payment to my Coinbase wallet) since 01/09/23.

On the very same day, it was immediately in the status of "processing".

Since then, nothing has happened!

The support keeps telling me there are technical issues.. blah blah blah.

I've made thousands of deposits and withdrawals and I've never experienced this..

Additionally, I'm also waiting for another withdrawal of 105.88 Euro to my Bitcoin wallet. (it's also in the status of "processing" since 08/09.)

The chat support has been telling me the same thing for 11 days. Please take care of this, please.

I've never had problems with this casino before. I've deposited and withdrawn thousands of times.

Thanks in advance 🙂

Hallo

ich warte seit dem 01.09.23 auf meine Auszahlung in Höhe von 150,00 Euro (bitcoin Auszahlung auf mein Coinbase wallet)

es war sofort am gleichen Tag im Status „in Bearbeitung"

seit dem tut sich nichts mehr !

der Support sagt immer dass es technische Probleme gibt .. bla bla bla .

ich zahle tausende male ein und aus und das hatte ich noch nie ..

ausserdem warte ich noch auf eine andere Auszahlung in Höhe von 105,88 Euro ebenso auf mein Bitcoin wallet . (Sie befindet sich auch im Status „in Bearbeitung" (seit 08.09.)

der Chat sagt mir seit 11 Tagen das gleiche . Bitte kümmert euch darum bitte

icj hatte noch nie Probleme mit diesem Casino . Tausende Male ein und ausgezahlt

Vielen dank im Voraus 🙂

Dear PaulAc95,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Are you taking care of my case? Attached are the 2 "in process" payouts. I really don't have the nerve anymore. Money is always in my wallet within a few minutes

Kümmert ihr euch um meinen Fall ? anbei die 2 „ in Bearbeitung „ Auszahlungen . Ich habe echt keinen Nerv mehr . Geld ist immer sonst innerhalb von paar Minuten auf meinem wallet

I ask you to examine the case . In total, it's about 255.88 euros

Ich bitte euch den Fall zu prüfen . Insgesamt geht es um 255,88 Euro

Dear PaulAc95,

We are taking care of your case. As I mentioned in my first comment, we recommend the players wait up to 14 days for the withdrawal to appear in their account. If you do not receive your payment by September 15, please let me know and we will intervene.

Dear PaulAc95,

Have you received your withdrawal from the casino yet?

Hello, I have received my payouts

Hallo ich habe meine Auszahlungen erhalten

Dear PaulAc95,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru